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Four Points by Sheraton Philadelphia Northeast: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 27 Reviews
5.0 of 5 stars
0
4.0 of 5 stars
8
3.0 of 5 stars
10
2.0 of 5 stars
8
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#54 of 86 hotels in Philadelphia
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  • Hotel class: 3 of 5
  • Rooms: 190
  • Address: 9461 Roosevelt Boulevard Philadelphia, PA 19114
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Six-story Highway Inn situated 1 mile from airport, 10 miles from Sesame Place & 15 miles from downtown. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool
Check Rates: $133 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Four Points by Sheraton Philadelphia Northeast

( 4-8 of 27 )
“I had a good stay”

Four Points by Sheraton Philadelphia Northeast

May 31, 2008

At first I was a bit skeptical about reserving a room here because of all the negative reviews, but I had such a good deal on pricing I thought I should just experience it for myself. The staff was very friendly and accommodating. I did not feel any hostility from them like the other reviewers. The place was just newly renovated. It had a modern contemporary feel to it. The room itself was very nice. I did notice some crumbs left behind that housekeeping missed, but I’m not that anal. It’s Four Points Sheraton for goodness sake; it’s not the Four Seasons. The bed was very comfortable, which I appreciate. The bathroom was a bit small for me. They had a decent size flat screen TV and offered free internet. I could understand people’s frustration about the location of the hotel. It’s on the right side of Roosevelt Blvd next to a car dealership which I got a little confused on where I had to turn into to enter the place. I definitely recommend having a car to get around if you do stay at this hotel. It’s in Northeast Philadelphia which is about a 20 - 25 mins drive to get to Center City and 30 – 45 mins to the Philadelphia Int’l airport. I would suggest for people to do some research about the hotel’s location to see if it works for them. Overall it’s a nice quiet place to stay to get away from the hectic ness of downtown.

  • This TripAdvisor Member:
    • Liked — the bed
    • Disliked — housekeeping could be a bit better
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
busytraveler02's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: May 31, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
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Management Response
FourPointsPHLNE, General Manager
(Management representative)
Jun 17, 2008
Thank you for your response! We are so glad that you enjoyed your stay and the hospitality of our staff. Our location is just 12 miles from Center City and we offer free parking! We appreciate your comments about the one concern with housekeeping and assure you that it is important to us. We want your stay to be perfect! Thanks again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $133 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Hard to get to! Don't follow the directions on the hotel's website.”

Four Points by Sheraton Philadelphia Northeast

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2 of 5 stars
Washington, D.C.
May 1, 2008
0/1 found this review helpful

The most annoying thing about this hotel was its relative inaccessibility and the strange layout of the street it is on (I think it was Franklin Boulevard?) According to the directions we had after inputting our address on the hotel's website, the hotel should have been on our left-hand side, but it was actually on our right-hand side, By the time we saw the hotel, there was no way we could get to it from the middle of the boulevard, and it took us practically 10 minutes to figure out how to navigate the roads and get back to the turnoff for the hotel. So, I recommend that if you are printing directions, you should print them from one or two other websites as well, in addition to the hotel's website.

Next annoying thing. We only paid about $90 per night for our one-night stay, so we can't complain too much, but the location was definitely not ideal for us. It was a long drive into town, which is where all our planned activities were. And the surrounding area is full of car dealerships, strip malls, suburban chain restaurants, and a Dunkin Donuts. Not terrible, but not near anything uniquely Philly.

Annoying thing number three- while the shower was quite nice, the bathroom sink was extremely annoying. Every time we turned it on, it sprayed water everywhere. And it was hard to turn hot water on in the sink. It was obviously a very new and hip-looking sink, but I'd rather have one that works normally. Also, the towel rack was located towards the bottom of the hip-looking sink, forcing us to have our towels almost touching the floor and not getting very dry. I chose to hang my towel precariously on one of the hinges of the main door to our room.

The bed was very comfortable, although my boyfriend didn't like the pillows (one pillow was too thin, two pillows was too much.) There was a hip-looking flat screen TV and several hip-looking historical Philadelphia pictures throughout the room, but we would have much rather had a small refrigerator to store drinks in. And instead of a closet, there is a super-hip-looking row of hooks to hang everything on.

Amid all of the super-cool-looking, hip stuff, there is a very shabby looking heater/air conditioner and other aspects of the room that don't look so up-to-date. I'd have to agree with the last poster too, who said that the elevators and common areas looked pretty shabby. Oh, and when we first checked in to our room, there were trash items and used room service items sitting outside of the majority of the rooms in our hallway.

So all in all, we probably would not stay here again. I suppose if we had a friend planning to travel from the north Philly airport and looking for a decent place to stay, we might recommend it to them if they were able to get a good deal. But I saw from the room rates posted on the back of our room's door that our room could go for up to $249- there's no way we'd pay that much for that room!

  • This TripAdvisor Member:
    • Liked — The shower and the bed
    • Disliked — The location and the annoying sink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCtripster's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: March 28, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Other
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Management Response
FourPointsPHLNE, General Manager
(Management representative)
May 27, 2008
Thank you for your feedback on your recent visit. The hotel has just completed a $10 million dollar renovation that encompasses all guestrooms, meeting space, restaurant and public areas. The elevators and the pool area are being completed in the month of June and everything will be done!

We diligently work to rectify any situation that occurs during a guest stay and assure you that our maintenance will resolve that issue with your particular sink.

We are located 12 miles form Center City and well suited and convenient for most travelers. We recommend you looking at directions on our website or call us directly to answer any questions.

We do receive lots of compliments about our "hip" rooms and most guests will agree with you that the bedding is fabulous.

Thank you
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Poor value for money; noisey, poor customer service; shabby”

Four Points by Sheraton Philadelphia Northeast

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1 of 5 stars
Redondo Beach, CA
Apr 28, 2008
0/1 found this review helpful

Too much money to pay for inconveniences caused by hotel transitioning from Hilton to Sheridan: construction noise, etc.
Decor:
Furniture and design were redone, rooms do have a nice modular set up however elevators and other common areas were shabby.
Customer service:
Ranged from well meaning tho unknowledgeable to inconsiderate and unhelpful. I was given weekday/weekend rates when I made reservation. However, when I extended they did not advise me of increased rate change. I overheard other guests complain of being charged differently than what they had been originally told.
Cleanliness:
Only had maid come 1 time; didn't wash out tub, yet moved carefully arranged personal items (toothbrush, ech!) to wash off sink.
Services:
Computer broken, supposedly for over a month.
Didn't use fitness room, but looked pretty decent.
The only 'name" hotel in the area, but considering above one might be better off staying at one of the AAA motels nearby for half the money.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phoebe50's Summary
Date of Stay: April 2008
Member since: April 28, 2008
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Management Response
FourPointsPHLNE, General Manager
(Management representative)
May 27, 2008
The hotel officially converted to Four Points by Sheraton on 1/31/2008. The majority of the construction was complete at that date. We are still working on pool comlex and elevators, both of which will be completed in June.

We train our staff to take great care of our guests and resolve any issues. I am not sure what happened with this particular reservation but encourage any guest to speak with a Manager if they are not satisfied with their stay.

Our business center was having some problems in April periodically but am happy to report that it has been rectified with an enhanced security system for your convenience!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“okay nothing fancy”

Four Points by Sheraton Philadelphia Northeast

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3 of 5 stars
Rehoboth Beach, Delaware
Apr 2, 2008
0/1 found this review helpful

We got a $79 deal on this hotel and the pics made it look amazing and touted the recent renovations. We got placed on the first floor (no privacy/view of parking lot) the first night in an empty hotel - we were happier when we got moved to the fourth floor the next night. The rooms were average size, the king beds felt small, and the linens were less than luxurious. All in all, it was a $79/nt hotel: nice, clean, but nothing special.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fatnice's Summary
Date of Stay: March 2008
Member since: April 30, 2007
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Management Response
JAW01, Revenue Manager
(Management representative)
Apr 25, 2008
The All New Four Points by Sheraton Philadelphia Northeast is the city hotel with a suburban feel. Our property has recently undergone a full renovation and returns to you as the most stylish and modern hotel in the area! Designed for professionals on the go and families enjoying a getaway! All guest rooms feature 32" LCD TVs and our world famous Four Points Four Corner bedding package. Enjoy a delicious meal in Cobblestones Restaurant or one of over 30 microbrews in the TapRoom, or let the banquet come to you with In-Room Dining. Treat yourself to simple, uncomplicated comfort today!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good enough”

Four Points by Sheraton Philadelphia Northeast

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3 of 5 stars
New York City, New York
Oct 20, 2007
2/2 found this review helpful

We stayed at the Doubletree for a wedding. The hotel was clean and comfortable. The complimentary cookies are a nice touch and delicious! They were starting to renovate the hotel the day after we left. We stayed in a King with sofa, the room was large and the bed comfortable. Wifi was free and the connection was great, we didn't have any problems with it. The shower pressure was good, but if you are over 5'6" you'd find it difficult to get under the shower head. All in all the hotel is fine.

  • This TripAdvisor Member:
    • Liked — The cookies and the bed was quite comfortable
    • Disliked — It served its purpose for my travels, but for sightseers it is a bit far
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristad314's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Age group: 25-34
Member since: June 22, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Four Points by Sheraton Philadelphia Northeast

( 4-8 of 27 )
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Four Points by Sheraton Philadelphia Northeast Also Known As

Address: 9461 Roosevelt Boulevard, Philadelphia, PA 19114