What a beautiful hotel, both the public areas and the rooms. Upon entering my suite I was taken aback by the new furnishings and comfortable bed. Shortly thereafter I noticed pieces of debris such as candy wrappers, pins, coins, etc. left by the previous guest indicating the carpet had not been vacuumed for some time. There were also red stains on the carpet. In the beautiful bathroom there was no soap (picked some up at the front desk). The next morning I informed the front desk and was assured the room would be "spotless" when I return. Nothing could have been farther from the truth. The carpet remained untouched and this time the housekeeper forgot to replace the bathroom floor mat. For a hotel of this caliber it is most unfortunate that such superficial housekeeping is tolerated. I have stayed in many Embassy Suites but this is the first one with substandard housekeeping. Sorry but I won't be back.

A couple of months ago I stayed at this hotel during their construction and was not pleased with the quality of the hotel. I called and was told the construction was complete so I decided to give the hotel another try. The construction is NOT complete. The men's room on the main floor is in terrible condition. Water leaking from the ceiling, garbage cans on the floor to catch the water, ceiling tiles missing and many toilets and urinals out of order. The breakfast was OK but I went to get a cup of coffee 5 minutes after they were shutting down the breakfast and I was told that I could not have a refill on my coffee. Poor customer service. Problem with many channels on the new TV's. This hotel is a little cheaper than other hotels in the area but NOT worth it. I will never return to this hotel.

I stayed here just last week. My family and I had used the park and fly deal, so we could leave our car at the hotel while we were away. Check in went smoothly. Our room was on the 5th floor and it was ok inside. Nothing special for the price we had paid. The hotel is in the middle of no where so we had to eat at their restaurant. All meals were over priced and our waitress was not very good. The waitress even hit my mom in the back with a plate as she cleared the table. Our bill at there was $90 and that was for two regular meals and one appitizer as a meal! The gift shop's food is over priced, too. Three ice cream bars were $12! After dinner we were in our room for a while when the air conditioning broke. We called the front desk and they sent a handy man who after some time fixed it. Later we discovered that we were one short on bath towels. How do you not give a room enough towels when you know how many people are going to be in that room?! In the shower there was a piece of a razor, which means the shower had not been cleaned. On the pull out couch bed, there was a candy wrapper on it, yuck! The breakfast the next day was ok. The omlets and made to order eggs were good. Most other food was cold and workers did not restock food when it ran out. I am not sure if you would want to stay here.

If you can make it past the dirty front doors and unvacuumed hallways, you will see that the guest rooms are not half bad. My room had been recently redecorated with new furniture, bedding and a flatscreen tv. The room felt clean and the bed was very comfortable.

At checkin I was informed of a promotion that would earn me Hilton points if I spent a certain amount at the restaurant. I found that extremely amusing based on the cleanliness factor I observed in the lobby. No thanks!