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Sofitel Philadelphia: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 270 Reviews
5.0 of 5 stars
158
4.0 of 5 stars
81
3.0 of 5 stars
15
2.0 of 5 stars
8
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 86 hotels in Philadelphia
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  • Hotel class: 4 of 5
  • Rooms: 306
  • Address: 120 South 17th Street Philadelphia, PA 19103
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service
Check Rates: $228 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sofitel Philadelphia

( 10-14 of 270 )
“good experience, some issues”

Sofitel Philadelphia

Sep 17, 2008

The hotel is good overall - nice boutique feel, nice front desk and concierge employees, clean rooms, comfy beds, good central location. Note: the actual mattress on the bed is really old though - it's just covered by a super thick down pillow top to make it comfy. I was there for a meeting and some of the staff helping us was not good - although the food was tasty, it would run out quickly and they would not replace beverages and coffee quickly enough. It seemed that some staff needed additional training on hotel logistics and how to confidently work with a group in house. All the sites close pretty early and are guarded all around once they are closed. We found a great sushi place on Chestnut called Morimoto - fun atmosphere, great food & service!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rangeley's Summary
Date of Stay: September 2008
Member since: September 05, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
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Average price*: $228 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Not For Me.”

Sofitel Philadelphia

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2 of 5 stars
hampshire
Sep 17, 2008
1/1 found this review helpful

Guided by previous reviews, I was expecting something really special from this hotel.

We booked one of the "Prestige Suites" directly through Sofitel. These rooms are all at the front of the hotel. We were on Floor 8 of 14. Don't expect much of a view.

There is major refurbishing work going on directly opposite the hotel ,so expect noise from 7am onwards (mainly from rubbish being thrown into the back of skips from a great height).
No warning or mention of this inconvenience anywhere on the hotel website.
This work looks like going on for many months yet.

One bedroom suites are large, clean and chilled with a huge bathroom and plenty of wardrobe space, with loads of gadgets like a Bose sound system that I never worked out how to operate.

On the whole, the reception staff seem to feel that they have that air of superiority.

Continential breakfast included in the price was hugely disappointing. This consisted of two croissants and a slice of bread per person with fruit juice and tea/coffee. We were expecting cereal as well as cold meats/cheese like at other hotels, but this was all extra. Be aware that the "a la carte" breakfast during the week could turn out to be very expensive.

  • This TripAdvisor Member:
    • Liked — Size of room
    • Disliked — Noise from the builders over the road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billyboy07's Summary
Date of Stay: September 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: April 02, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Business service
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Average price*: $228 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Probably your best bet in Philly.”

Sofitel Philadelphia

Sep 12, 2008

After a considerable amount of research before traveling, we determined the Sofitel was the best balance of cost, location, reputation and quality.

That said, be prepared for an above adequate experience at best. We recently enjoyed a stay at the Sofitel in Manhattan which was exquisite. The Philadelphia location does has the French charm and elegance and we found the staff to express the same genuine warmth and hospitality of the New York location. However be prepared for rooms with absolutely no view, hands down the coldest hallways of any hotel we’ve ever been to and rooms that smell strongly of carpet deoderizer.

Room service was fine but expensive (typical). The valet was accomodating, even though we pushed them to the limit with how many times a car could be brought in and out and not driven away. Someone else mentioned the beds are of poor quality and THEY ARE. I have attached a picture. The beds are FAR PAST DUE for replacing. The mattresses sag in something terrible and the Sofitel has tried to camoflauge this by adding a puffy (and comfortable) feather top. I slept OK, but I did expect a lot more for $200/night.

In short we’d stay here again. Part of that decision is based on the less desirable (either by price, quality, location) of the other hotels in Philly. For example we went to the Four Seasons for afternoon drinks and I could not believe it wasn’t just a souped-up Courtyard Marriott. So, if you’re deciding between the Four Seasons at $400/night and the Sofitel, put on your winter coat and brave the ice-cold hallways to your floppy bed paradise!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SearchforExcellence's Summary
Date of Stay: September 2008
Member since: July 06, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service
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Average price*: $228 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great hotel, excellent value”

Sofitel Philadelphia

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5 of 5 stars
Tiburon, California
Aug 31, 2008

This hotel is absolutely fantastic. Everything you'd expect from a top-notch hotel. It is basically just shy of a Four seasons/Ritz type place. But the great thing is that it's about 33% of the cost of a Four Seasons/Ritz. I got a rate of $180 on the hotel website. It's in a great downtown location by Rittenhouse Square with easily walkable restaurants and shops. You're in the heart of things here. The rooms are great, and the bathroom's are immaculate.

  • This TripAdvisor Member:
    • Liked — Location, room, bathroom. Free internet in lobby with computer terminals. French flavor.
    • Disliked — The pillows are too high. I like short pillows.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Californianative123's Summary
Date of Stay: August 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: September 09, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine
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Check Rates
Average price*: $228 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“great experience”

Sofitel Philadelphia

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5 of 5 stars
cluj napoca
Aug 31, 2008

Stay here in aug 2008 during an east coast visit with my family.Excelent hotel,with excelent staff and and great rooms!I never have such a great bed like this one in Sofitel Philadelphia!Front desk and concierge are excelent and do a great job!CONGRATULATIONS!
Location is a very good one in the very central of Phili!Shoping area and landmarks are walkable distance.A lot off restaurants nearby!
GREAT JOB!! KEEP IT SO!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dantudor's Summary
Date of Stay: August 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: September 06, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $228 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Sofitel Philadelphia

( 10-14 of 270 )
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Sofitel Philadelphia Also Known As

Address: 120 South 17th Street, Philadelphia, PA 19103