I read a lot of hotel reviews before selecting Eastgate Tower Hotel for our 8 day stay in NYC. This was our first time traveling to NYC and I read a lot of bad reviews on various hotels throughout the websites. So of course, this made me nervous in booking a discount hotel. Our entire stay at Eastgate Tower was wonderful. We had NO complaints. The room was large and clean. There was no problems with the AC, elevator, staff, etc. Our room was cleaned daily with plenty of fresh towels put out each day. We never heard noises out in the halls or through the walls. I can't say enough about the staff. We stopped at the front desk every day, sometimes twice a day to ask questions, directions, recommendations, etc. They never failed us. The employees went out of their way to help us with our questions, look up information on our their computer and recommend great restaurants to eat at. On my next trip to NYC, I plan on staying at the Eastgate Hotel. I have already recommended the hotel to friends. Our first trip to NYC was wonderful. We loved your city!!

I read all the reviews on Tripadvisor before deciding on Eastgate.
so i think i was surprised when we saw our room.

I knew the furniture and decor would be "basic" but i guess i thought it would be clean and functional.

I thoroughly agree with the assessments about the staff being friendly, but honestly i felt the reason that is so noticeable is because of the shortcomings.

As an example, the 2 Bedroom supposedly had a full kitchen with all the necessities. Well, there were only 2 plates and 4 glasses, no pots and pans etc. So, i had to call to get it.

After a while, i got tired of calling. There weren't enough sheets, pillows towels, you name it.
the furniture was old and dirty as was the carpet.

Here is my conclusion.... It appears those that got a real deal loved the place. But I paid almost 2 thousand dollars for 5 days... I know it was a holiday weekend, so expected to pay more. but I would never stay there again.

Worse yet, they keep sending me emails with weekend specials... Geez!!

My husband booked here because it is near his NY office and the hotel he usually uses is no longer giving him a frequent-user discount. I came several days after him and found the room to be pretty gross. It is in severe need of renovation - the shabby industrial carpeting had a trimming of decades worth of dirt and dust at the floorboards, the furniture is cheap and shabby, and there was mold growing on the ceiling above the shower. I would not walk barefoot on the carpet. We got booked into the W Tuscany hotel the next day - more expensive, but 10 times the quality for the extra money. No, I did not tell the staff the reason for our sudden departure - the place needs a complete overhaul and that can't happen in one day.

Wow!

From the moment my wife and I stepped in, to the moment we checked out, the service was top notch and our room very clean.
We stayed 4 nights here and the location is quiet, safe and within walking distance of anything you need to enjoy in the Big Apple.

The king size bed was very comfortable, the bathroom spotless, and had a kitchenette complete with cutlery and dishes. We received a call the evening we arrived from the front desk asking if there was anything they could do for us to make us more comfortable, and if so to please let them know. We also received a call the day before we left confirming our check-out time and also asking if there was anything we needed.

Certainly one of the best hotels I've had the pleasure to stay in. We would recommend it to anyone.