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Hilton Garden Inn Chelsea: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 97 Reviews
5.0 of 5 stars
45
4.0 of 5 stars
44
3.0 of 5 stars
4
2.0 of 5 stars
3
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#38 of 396 hotels in New York City
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  • Rooms: 169
  • Address: 121 West 28th Street New York City, NY 10001
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Opening July 2007 This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service
Check Rates: $353 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Garden Inn Chelsea

( 19-23 of 97 )
“Great location!”

Hilton Garden Inn Chelsea

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4 of 5 stars
Washington DC
Jul 22, 2008

Just stayed for 2 nights. Rooms were small but nice. Property newer and in good condition. Very quiet except for the opening and closing of other room doors. Bathroom was not as clean as it could have been. Found dried toothpaste on counter top and hair on toilet and shower. Nothing a few Lysol wipes couldn't handle. Most front desk folks were helpful and accommodating. One was very so-so - didn't want to be bothered with anything. For example, we wanted to have them hold our luggage on the day of departure and one guy at the desk paged a person to get it. 15 mins later still nobody to take luggage and no offer from front desk guy to do anything about it or re-page the person. We asked a women who appeared at the desk if she wouldn't mind paging the baggage person as we had been waiting and she profusely apologized that we had to wait and came over and took the bags herself - while Mr. can't be bothered just stood there. I would stay here again but it is a bit pricey if your paying regular rate. Great location.

  • This TripAdvisor Member:
    • Liked — Location and good condition of rooms and furnishings.
    • Disliked — Bathroom not super clean and unhelpful front desk guy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BringHomeTroops's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
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Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Loved the location”

Hilton Garden Inn Chelsea

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4 of 5 stars
Illinois
Jul 21, 2008

We selected this hotel over several other Hilton's / Hampton Inn's in the Midtown area. Overall, we were very pleased. The hotel is very new. The rooms are a little small, but very nicely furnished. Staff was very attentive and friendly.

By far the best thing about this hotel is the great location. There is a subway station on the same block (7th avenue line (1)). You can walk two blocks east to get on the Broadway line (N,R,W), and you can walk about 3 blocks north to get on the 6th avenue lines at Penn Station (B,D,F,V, PATH). You can be anywhere in Manhattan in about 20 -30 minutes. Also, the 34th street shopping area (Macy's) is very close, and Time's Square is a short 14 block walk up 7th avenue.

A few considerations.

1. Breakfast is $14.95, compare to free at Hampton Inns. We went to the Whole Foods down 7th avenue to stock up a breakfast items. There are refrigerators and microwaves in the room.

2. No on-site laundry. In these days of carry-ons, it would be nice to have.

3. The restuarant choices in the immediate area (2-3 blocks) are somwhat limited. There are a couple of bar / grills on 7th avenue. Mustang Sally's was quiet tasty, although a little noisy. There are at least two other hotels currently being built on the same block, so maybe the restaurants will soon follow.

4. 28th street is pretty quiet at night. During the day, the sidewalk is overrun by flowers and plants from all of the wholesale flower ships. This makes the street nice and lively, but a little hard to walk down.

5. There are only 2 elevators for 23 floors, so the wait for an elevator can be a few minutes.

6. This hotel is so new that our cab driver from LGA didn't even know where it was. Make sure you have the address (28th between 6th and 7th).

I would stay here again if in Manhattan.

  • This TripAdvisor Member:
    • Liked — Great location, great staff
    • Disliked — Lack of nearby dining options
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMIFlyer's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 21, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Terrific Stay”

Hilton Garden Inn Chelsea

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5 of 5 stars
Lenexa, KS
Jul 21, 2008

My wife and I recently stayed at the Hilton Garden Inn, Chelsea. I am a Hilton Honors Diamond member and used reward points. We had read reviews of other Hilton properties in Manhatten before deciding on this particular property.

We found all of the positive comments from previous reviews to be true. Our room, while small, was very clean. It had a cool flat screen High Def TV with at least 200 channels, including about 30 or more High Def. Our room was on the 19th Floor and we could see the top of the Empire State Building. My wife especially loved that. The workout room in the basement was about average for an HGI, which is a complement.

The one negative comment that we had noted regarded the speed of the elevators. We were prepared for it, but in the 8 days we were there, I only had 1 semi-lengthy wait. It really wasn't an issue for us.

We found the location of the hotel to be good (rather than great). It was a half block from the subway, but a few more restaurants nearby would have been nice. From that standpoint, a Times Square location would have been better for our purposes.

The best thing about the stay for us was the staff. Everyone we came in contact with, Front Desk, Maintenance, Housekeeping, Restaurant, was really helpful, friendly and terrific.

We would definitely come back to this hotel.

  • This TripAdvisor Member:
    • Liked — The people.
    • Disliked — The room was a little small.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Husker82's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Age group: 35-49
Member since: July 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Sporting event, Other
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“A refuge in the City”

Hilton Garden Inn Chelsea

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5 of 5 stars
Huntington Beach
Jul 11, 2008

We stayed at this Hotel for 5 nights and it was great. The beds were extremely comfortable and the staff was wonderful! We did tons of sight seeing in the city and loved coming back to the quiet location of this hotel and the cozy beds. It is central to everything and right by the subway which we used quite often. It has a refrigerator so we enjoyed bringing back our snacks from places such as Dean & DeLuca. the Chelsea Market etc. and having them for late night treats. My only complaint about the hotel is that the doors slam very loudly (including the bathroom doors) but once we figured that out we were careful when getting up in the middle of the night. This hotel truly was a place to look forward to getting back to after a long day in the city!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hbtravels's Summary
Date of Stay: July 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: August 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great hotel”

Hilton Garden Inn Chelsea

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4 of 5 stars
Leicester UK
Jul 4, 2008

Just enjoyed 3 nights here,first time in New York so not sure what to expect.We arrived early but were able to leave our bags & check in.Although I had asked ( on requests in Expedia who I booked through) for adjacent rooms( 2 double doubles) the rooms were on 4th & 10th floors,but it didn't really matter.On returning later on we had been moved to better rooms together on the 21st floor,quietly ans without fuss-very commendable.The rooms were fine,TV,power shower,fridge,microwave coffee maker etc.Even a view of Empire State building from one.The breakfasts are ideal to fill you up until late afternoon,and the staff were friendly and helpful.All in all we would certainly return there if we ever go back to NY.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPS8's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: July 04, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Hilton Garden Inn Chelsea

( 19-23 of 97 )
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Address: 121 West 28th Street, New York City, NY 10001