Had a reservation for a Premium room in Bally's tower but was told nothing was available at check in and was given a room in the Claridge. Was promised by a supervisor that I would be moved to the Bally's tower the next day. The next day I was given the runaround until 4 PM before they switch me to the Dennis tower which was some improvement but certainly not what I was promised and my orginal reservations.
This is a common practice used by Bally's.
Only stay at Bally's if you want to take the chance of being assign
an inferior room.

Went to Bally's for my 10th year in a row. It has always been our favorite, and we have stayed at a few of the others. We get lots of comps, Free room,food,drinks,money, glasses, T-shirts, coats. You get the idea. This year everything was wrong. Check in is great if you do so early, but you must keep checking back for your room key. This time it was after 5:00 and ours was not ready, we had ask for smoking but finally took non smoking just so we could get a room and rest. We traveled 5 hours and waited all day for this room. Room was new and comfortable. Air cond. did not work well, very warm. Room was dirty. We gamble early in the morning and get back to our room in mid afternoon to find room not cleaned, one day was not cleaned until after 4. We saw a dog come in the hotel and then had poo all over the hallway. When we reported it at 7 that morning they agreed to clean it up and it was still there at 1. Room service was prompt but burned. Wyndham hotel was there everyday bugging us every time we walked by. Bums was sleeping at machines in casino. Stores was empty and dirty. Clarriage food court was shut down/blocked off and dirty. Our favorite resturant has been completly changed to something else. Information books in rooms outdated, half the stuff in it is not there anymore. And the whole part of the wild west is the west theme....... ALL GONE. The music was not up to date, the train does not go around the bar anymore, the man and the donkey can barley talk and look awlful. All the good machines are gone and everything is going video. Not sure if i will go back or not. Would like to try another casino, but hate to pay the price for rooms when I can stay for free. I did complain when I checked out, and they said there was new owners and not sure who I could write to complain.

I am a Platinum member at Harrahs. I get comped every month for rooms at Harrahs, Bally's, Ceasars and Showboat in AC. My H would be celebrating his 40th birthday on August 20th, so we decided to take a short 2 night excursion to AC. We normally stay at Harrah's but he wanted to be on the boardwalk, so we decided on Bally's (had a bad experience with Ceasar's). I placed the room reservation at the end of June. I requested a Premium room (top of the line)....well, here's the story.

We arrived at Bally's at about 10:45am on Sunday, August 17th. I had read how it was good to get there early to get the room you request. I went to the front desk and explained that I had reserved a premium room and that I expected a premium room would be in the Bally's Tower. I was told that all the rooms in the Bally's Tower were being reserved for their VIP Players (uh, excuse me? But what am I? Chopped liver?) If I walk through your casino, I'm a VIP....wrong choice of words. I explained to the check-in clerk that I requested a Tower room and that's what I expected. She said that all she had was a Dennis Tower room available and that all they can do is give the customer a choice and I promptly explained that I wasn't given a choice. If you put a white ball, red ball and blue ball in front of me and tell me to choose and then say, you can only have the blue ball, then what choice did I have? I also informed her that I would not have chosen to stay here if I would have known this earlier.

Well we went up to the Dennis Tower room #649 (a smoking room)....the room was very nice, it had a flat screen television and a king-size bed. The room did not smell of cigarettes and the bathroom was nicely done...nothing spectacular. The room was fairly small, but honestly, it was not a bad room at all. I know I would have had a cow if I was placed in the Claridge. I saw alot of people being placed there when at the registration desk.

All in all the staff was nice, the check-in staff was sketchy, but they are only doing their jobs. I would prefer not to stay there again, only because I believe that the customer service at Harrah's is superior to any of their properties in AC. When I'm told I'm going to get something, that's what I expect. I don't appreciate being told that I'm not a VIP, when I spend alot of my money in your casinos and hotel. I would really like to know exactly what I am? a NVIP (not very important person?). Well all-in-all we had a good time. I caught 4 Kings in "Four Card Poker" and I had a fabulous time. We went everywhere and also had dinner at "The Steakhouse" at Harrahs...it was excellent...a bit pricey, but good.

The Dennis Tower was truly cool, but I wanted the Bally's Tower, oh well, such is life.

Pieeta,
Chattanooga, TN
Dates of stay August 10 - 14, 2008

Upon arrival August 10 in the Claridge Tower the room was very small,the bathroom was also very small, the furniture worn and dated, I called the front desk several time's and was advised to call back in the morning around 9:00 because we could not be moved to another tower at that time because they were completely book. Monday morning I called the front deak and we had a room put on hold, called back around 1:00 PM and was advised we would be moved to Bally's Tower, this room was much, more rommier and nicer, view of the ocean, flat screen TV, large bathroom. Our first trip to Alantic City turned out to be very nice, the hotel staff was very wonderful. Yes we would stay at Bally's again our next trip back to Atlantic City