Booked a room at the "Fantasea" part of this hotel. Was not told the Fantasea check-in desk was not the main check-in desk; had to go to the back of the hotel, around the corner and up one floor. Wanted to park my car first, but Security would not give me a parking pass until I had checked in, but I could not leave my car at the main entrance while I checked in ~ frustrating and confusing. Come on, guys, there's GOT to be a better way! The room was nice. It had just been renovated - completed THAT DAY- and they forgot trash cans and a shower curtain - easily overlooked but details are important! A/C unit was not working - long story short, it took numerous calls to the front desk, two mechanics, 10 hours and one entirely new A/C unit before the room started to cool down. So much for my planned day of relaxation, reading, napping, etc. (not to mention my request for a new room being ignored). The elevators were a complete nightmare, had to let several pass because there was no room. VERY frustrating. Final thoughts: OK for the price, great views, large rooms, OK staff. I think that since part of this hotel was recently renovated, and maybe even under new management, the kinks need to be worked out. Once that happens, it will be a decent place. If the hotel had given me some kind of break for the A/C inconveniences, I might have returned. But I do not plan on returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.