This hotel is great value for money. We had a wonderful stay and couldn't have been in a better position. If you can get a room on the top floor at the back you will have views of Big Ben and Buckingham Palace. There is a Garfunkles just up the road with the normal plastic meals, but if you fancy something more traditional go to the Sherlock Holmes which is almost opposite the hotel. Great Treacle pudding !

Stayed for 1 night and found this hotel in a perfect location for sightseeing in london.Paid the cheapest rate i have ever paid for a room so central in london i thought there must have been a catch.but was suprised to say no catch at all,just a fabulous deal!Tastefully furnished,comfortable rooms and exceptionally well cleaned nothing out of place,never heard or seen the maids but all i can say is what a great job they do.Excellent bed/pillows and a lot of thought had been given to the extra touches and details that made this hotel an excellent choice.Had a great sleep as it was so comfortable and quiet.Free internet browsing via the tv.Had a microwave a fridge in room and cd player.Very quiet at all times and had excellent air con, as it was a warm day i used this.Extra touches like ice and water machines on every floor free of charge fantastic.Only criticism would be the bathroom towels are small even for me being petite would have preferred larger towels however i would return to this hotel without any doubt at all next time i am in london i highly recomment this hotel.

We stayed on a Sat and Sun night in early June. Got an excellent rate on Hotwire. Hotel was clean and modern. The rooms were large and had flat screen TVs. The lounge for Club members only was annoying, no one was in there, yet we weren't allowed.

Great location to the tube and all the sights. Garfunkels restraunt next door was nice, went for breakfast and we ended up back there for dinner.

Best part is the free waterbottles and water dispensers. Bottled water can be expensive when you buy it!

I stayed at The Grand (also known as Club Quarters) for 3 days on business. The hotel seems newly remodeled and clean. The staff was very friendly.

Upon check-in, we were offered an "upgrade" for 45 pounds. All this added was a microwave, mini-fridge and tea kettle. In hindsight, it was not worth it.

Our first room had a view of the main street, but too much street noise for my taste. We switched to a room in the back of the hotel, and it was much better for sleeping. The beds were a little hard in both rooms.

Location to Trafalgar Square was good since the hotel has no restaurant or bar. We arrived about 10pm and had limited choices for meals. Most places close by 10pm, with a few open to 11pm.

The hotel does offer a continental breakfast for 18 pounds. We were confused at first because there are no signs that clearly state this. It looks like a complementary spread. Only coffee and tea are free.

My only real complaint was the elevators, or lifts as they call them, require you to insert your room key for any floor. Out of the 6 keys that we had, only 1 worked in the elevator. Other guests we spoke to complained about the same experience. Even to go down to the lobby, one needs to insert key.