I had my heart set into this hotel for a very long time. I have to say that the staff is very friendly and the hotel is charming but it had too many problems that made our stay in there very umpleasant. First, the hotel is being remodeled and we were placed in the same floor where the remodeling is taking place. We booked 2 rooms and in the middle of our rooms they had a storage area where they were moving furniture among other things even late at night because of the renovation process. El Picoteo restaurant plays loud (very loud) music certain days of the week. To make it worse one of our rooms is located directly on top of the restaurant music area. We were not warned at all. The music was so loud that some bottles we had on top of the bathroom vanity fell on the floor and going to the bathroom that night was an extremely unpleasant experience. The music was very loud even after 2 AM. The rooms were very dusty in certain areas. They did clean but the coffee pot on top of our refrigerator had dust that was there at least for a couple of weeks.

We also had mosquitoes on our rooms. My children had about 6-10 mosquito bites all over their bodies. There is even a can of mosquito spray in the room so I assume they already know about the problem.

The rooms are really pretty but like I said our rooms were not remodeled yet and they are really very outdated.

The location is wonderfull and most od the staff is really very nice. Some of them go out and beyond to try to help. But for us is not a place that we will go back again. Yes I did love the experience of being able to stay there and walk Old San Juan at any time, but when I stay in a hotel I do not expect to be awake past 2 AM because the walls in the room are vibrating because of excessive noise. If they are going to have a tenant who is so disrespectful to the guest of the hotel they should probably consider closing those rooms or letting the tenant of the restaurant go.

I will stay someplace else next time.

We stayed at El Convento for two nights last week and were certainly not disappointed. It is very romantic, beautiful and steeped in history. The rooms are a little small, but more than comfortable. Rooms include a sound proof door to keep out the noise at night from the many events and special occasions held at the hotel. The concierge arranged a fabulous in room massage for me and my husband. The Tapas restaurant in the hotel is excellent as well. It featured live music both Friday and Saturday night. There is a cozy library where you can read or check email, plus many different verandas or patios with georgous views of the city to sit and relax comfortably out of doors. El Convento is located right in the middle of Old San Juan so it is an easy walk to all the shops, restaurants, and attractions. If you want beach access, they have a sister property in Condado where you can go and enjoy the water. We highly reccomend staying here.

Hotel El Convento is a charming boutique hotel in the heart of Old San Juan, one of the most enchanting cities I've had the opportunity to visit. In the heart of the best of San Juan's best dining, shopping, and siteseeing district, it makes up for the lack of beach access by giving you passes to one of its several sister properties with oceanfront beach access. The hotel employees were extremely helpful in arranging activities, booking services and providing area recommendations and directions, and the hotel is everything one could hope for in the city - beautiful views, gorgeous decor, a beautiful courtyard and a few charming resident cats to greet you at the elevator every night. The nightly wine and cheese reception is an added bonus. Overall - one of our favorite hotels we've ever stayed at. Very highly recommended. If you're considering a visit to San Juan, I'd recommend you stay nowhere else... in talking to the many people we met during our trip, El Convento is everything (location, charm, ambience) that all of the big resorts lack.

The staff was great!!!! Ms. Cristine was always there to help you out she is very knowledgeable. Also, Jaime was always there with a smile on his face giving out directions for diferent locations. Shanon and Melody were very helpfull as well. By far this hotel experience has been the best yet!!! I recomend this hotel to everyone!!! The facilities are clean, the staff is friendly, and the hotel is at a great location in Old San Juan, where you are walking distance from two different historical sites.