(The) El Convento Hotel is a wonderful place to stay if you want to stay in Old San Juan. We only had 2 nights in all of Puerto Rico, so we had to choose a place that would maximize our stay, even if it was a little pricey. El Convento worked out perfectly. The furnishings are wonderful and the staff is incredibly friendly (perhaps to a fault, actually). If you want a place in Old San Juan that is beautiful, luxurious, and definitely high class, then this is the place.

Tip: the wine and cheese reception is great!!!!

I choose to spend 2 nights at this hotel to celebrate my sisters 50th wedding anniversary and pre cruise. I wanted something unique and memorable and that is exactly want I got.

We took a taxi from the airport which cost 23.00 for 4 people including all of our luggage. When we pulled up to El Convento Feliciano was there waiting for us as if he knew we were coming. He made us feel so special that we will never forget him. From the minute we arrived we were in awe of the hotel.

A few months prior to arriving I had requested rooms 216 and 218 because they have actual step out patios. I knew that there was no guarantee that I would get these rooms just because I requested them but much to my surprise I receved an email from the manager himself telling me he would try to accomadate my request and was looking forward to our arrival. This was totally unexpected and appreciated. I was so impressed that the manager would take time to send this email.
Melody checked us in, she was so sweet and helpful. Much to my surprise we did get rooms 216 and 218. We had arrived early about 1:30 pm and 1 room was ready and the other room was almost done so Feliciano took our luggage up to the room that was ready and told us about all the ammenities. We sat in the courtyard and had the best sangrias I have every had. What a peaceful feeling we had sitting in this beautiful courtyard, an unforgetable way to start our vacation.
The other room was ready within 45 minutes of our arrival. Check in was not until 3PM so we were very excited to get into our rooms early. Our rooms were just as I thought they would be very unique and I am sure with much history. I loved the fact that you could open the outer door for more light and there was an inner glass door to keep out any bugs from the outside. Our bed was comfortable and we had a beautiful patio that had 2 chairs and a table on it, very private. Complimentary bottles of water included daily and a nice flat screen TV. When you walked out of your room there were table and chairs to sit at that over looked the courtyard.

Really enjoyed the free wine,cheese and fruit reception nightly at 6pm and the 24 hr coffee and tea on the 4th floor terrace as well as the honor bar, what a great idea and it was well stocked.

The roof top terrace was a nice surprise, a great place to relax. My sister has not stopped talking about her 50th anniversary at thia amazing hotel and the hospiality we received. Great Location, 4 great restaurants and a very unique hotel. I am a travel agent and would not hesitate to recommend this hotel. My only regret is that I did not get to meet the manager, well next time because I will be back. By the way try the El Buren restaurant across the street also great food and drinks reasonably priced. Ask for Mohammed the bar tender. He is very special and makes great drinks

Thanks for the memories
Barbara Pharo Tampa Fl.

We just returned from Puerto Rico last week and because tripadvisor reviews were such a great help to me during planning, I thought I would do my part and write a review.

Now mind you, I am a person who realizes that I am on vacation and that the culture anywhere I go is going to be different than home. I don't take much seriously when I am on vacation. After all, the purpose is to relax and go with the flow. With that said, the hotel itself is gorgeous!!! The rooftop garden/pool is beautiful as is the entry foyer. The location is optimal as it is close to shopping, food and sights.

My biggest complaint (which is really not a huge deal) was that all the glasses in the room were dirty. We brought some plastic cups from the previous hotel so we used those. No biggie. The bathtub was not the cleanest thing I have ever used, but it was in the corners of the tub so I just stayed away from those sections.

Although I expected it (it is a converted convent after all) the room is really small and smells a bit musty. Again, no biggie. The bose stereo was nice and the flat screen tv was cool for watching tv before bed. HAHAHAHA! We had a haunted phone that would turn it's speaker phone on by itself and refused to hang up. Eventually we just unplugged it after it woke my boyfriend I in the middle of the night. The alley view from our room was nice and the staff, including the parking valets, were super friendly and knowledgeable. The 24 hour water, tea, coffee service was nice as was the wine/cheese reception every day at 6pm. All in all it is a nice hotel but was not my favorite of the trip.

We stayed here for two nights at the end of our honeymoon and LOVED it! It is the perfect location from which to explore Old San Juan. The hotel itself is beautiful and well-kept, our room was very comfortable and we enjoyed the pool and jacuzzi on the roof. We liked having breakfast each day in the courtyard and the waitstaff was very attentive. The only drawback was they did not have any rooms with a king size bed, and since my husband is very tall we would have ilked to have that. Still, the bed was comfortable, just not quite big enough. Everything else was perfect.