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Sunset at the Palms: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
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  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 437 Reviews
5.0 of 5 stars
321
4.0 of 5 stars
77
3.0 of 5 stars
20
2.0 of 5 stars
14
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 103 hotels in Negril
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  • Rooms: 86
  • Address: Norman Manley Blvd, Ruthland Point Negril Jamaica
Property Type: Resort (All-Inclusive)
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Fitness Center Restaurant Swimming Pool
Check Rates: $398 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sunset at the Palms

( 19-23 of 437 )
“Honeymoon at SATP”

Sunset at the Palms

Sep 8, 2008
8/8 found this review helpful

My husband and I spent 4 nights at Sunset at the Palms in July for the last days of our honeymoon. We spent our first few days at the Rockhouse (check out my review) so coming to SATP, we weren't sure what to expect. I'm not sure why we were concerned - the place is absolutely beautiful! We did not think this hotel or grounds was dirty at all. The decor and surroundings are well kept, and the grounds are lush with flowers and trees. This isn't your typical hotel though - no red carpet, no generic mall-looking fountains. It's unique and different, which is exactly what we wanted.

Accommodations:
Check in was a breeze - greeted with a cold towel and a punch. We were taken to our room promptly. On our way, we were stunned by all of the flowers and trees, and the beauty of all the palm trees and tree houses. It's nothing like the hotel blocks across the street at the RIU, which are impersonal and garish. We were #704, which is at the very back the property. Our view from our balcony was of a bamboo fence blocking some of the RIU blocks. Not spectacular, but we didn't spend too much time there, so it didn't bother us much. In fact, it felt a bit more private because no one could see into our room.

Tree-house style rooms were so fun! We loved the furnishings, though my DH hit his shins several times on the low platform that the bed is on. King size bed! Not super comfy, but still lovely. AC and a fan were used often - it was quite humid while we were there. TV, which we never used and felt a bit out of place to us, but I'm sure many folks would complain if it weren't. We loved the bathroom and the huge shower with all of the sprayers!! We took pictures so we could have one in our future house! There's a small safe in the room, and since it was AI, we were grateful to be able to keep our money and personal IDs in a secure place. The lighting in the room is a bit dim maybe, but we liked the mood lighting. Overall, we REALLY liked our room. :-)

We were able to stay late on our check out day and they offered us a hospitality room to change in, which is one of their older rooms. These are quite dated and not nearly as nice. I'll try to post pictures for comparison.

Activities:
The pool isn't huge, so if you've got kids, they may get sick of it. We enjoyed the swim up bar. Garth is a great bartender and just a hoot to talk to. Most employees were very friendly and happy to help in any way. The pool atmosphere was very laid back during the day. At night, there were a few music or dance performances - not super high quality or very impressive, but enjoyable. Add a cocktail or beer, and you've got a nice way to end your day.

The beach is right across the street. The walk is really a non-issue, we didn't mind it at all. There are a few tables and plenty of lounge chairs. I was very grateful for the partial shade on the beach - most properties we saw had been completely stripped of all trees, leaving no reprieve from the hot sun, so we were glad for that. The water is a lovely blue green, and the sand is SO soft. It was one of the most beautiful beaches I have ever seen! We enjoyed lounging and swimming at the beach most days. You can take out paddle boats, kayaks and sail boats. We went kayaking out to the rocky point one day, which was lots of fun. The hawkers are around, but if you say a polite no thank you or just keep to yourself, you should have no problem. We were only slightly bothered by some of the noisy boats and folks trying to get you to join their sunset cruise :-) If you want to go snorkeling, you'll have no problem finding someone to take you to the reef. And if you want a few goodies to take home, visit the Office of Nature, just next to the SATP beach.

We went on a day trip to Mayfield falls - it was wonderful. If you can pair up with someone else and share the cost, this is a good idea. We didn't book it through the hotel because it was cheaper using a local cab company. Just make sure you get a clear quote from your driver - we had some confusion about this and it caused us a LOT of frustration.

Food:
AI food is AI food - buffet style, pretty tasty, not super unique, but satisfactory. The main place to eat is the Palm Grove buffet. We enjoyed the curried dishes and Jamaican breakfast, but I was a bit disappointed that there was so much "american" food. The fresh fruits were very tasty as well. You dine outside, and our only complaint was that it was a bit dark. We went to the Lotus Leaf restaurant one night - the menu wasn't super huge, but the food was good and it was a nice change from the buffet. If you're looking for true fine dining, there are better restaurants in Negril, but we were overall very happy with the food. The beach bar and grill was pretty simple and no-fuss - the snapper is DELICIOUS, though the jerk chicken can't compare to Rockhouse. Drinks abound, and they are very good. Not a ton of variety though, but we were happy to sip on fruity cocktails all day :-)

Dislikes:
We were not prepared for the onslaught of smoking on the beach, at the pool, and by the bar. We often found ourselves inching away or leaving places entirely because it was so bothersome. So a word of caution - if you're not used to public smoking, you may find yourself in the awkward position of either confronting someone, or needing to relocate. There are no smoking rules in Jamaica (none that we knew of at least) so just be prepared for it. It didn't ruin things for us, but it was definitely bothersome.
The food was a bit unoriginal at times.
Lack of clarity about our day trip to Mayfield - not SATPs fault, but just make sure you've got things straight.

Tips:
Bring a coffee thermos or bubba keg for your drinks.
You can bring an inflatable raft for the beach, but there are also some there.
Definitely get out on a kayak or paddle boat. Take a walk along the beach.
Get out of the resort and enjoy the local offerings - a concert, dinner, an excursion. There's a lot to do.


Overall, we really loved our time in Negril. SATP was exactly what we wanted - an AI that wasn't super expensive or huge with a beach and beautiful accommodations. Certain things really wowed us (the awesome rooms and the beautiful grounds) and certain things didn't. It was romantic and peaceful and just what we needed for our honeymoon. We'd love to go back and would definitely recommend it.

  • This TripAdvisor Member:
    • Liked — The beautiful rooms and pristine beach
    • Disliked — Ho-hum food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamngirl's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: August 19, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“awesome trip”

Sunset at the Palms

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5 of 5 stars
Lake Charles La
Aug 20, 2008
3/3 found this review helpful

The jamaican clock is always behind but once you settle in and stop looking at the clock everything will be all right mon. After a three hour bus ride to the resort all we wanted was a drink and dinner. Check-in was fast and friendley with a cold towel and rum punch.

We found the rooms to be very simple but nice, they could use a little more light but thats not a deal breaker. The day bed was wonderful the rains come around 1pm every afternoon to cool things down and make for a great nap outside.

We found the food to be very good however it could use a few more choices. The pool bar was a nice place to get a drink and relax. We meet several couples from different countries, and enjoyed getting to know them. There are very few children at the resort which makes for a quiet relaxing time, and the kids that were there were very well mannered, Big hello to tony and the family, sabina and andy, and all the other very nice people we met at the resort. We found the bar tenders to be a blast, Givon and Omar will make you any drink you ask for and as soon as you are out they will make another. Have to try the bob marley shot and the mellow yellow, also bring a bubba keg it makes for less work having to go back and forth to the bar, and your own floats for the pool and beach.

All of the trips from the locals such as jetski and glass bottom boats on the beach can be negotiated down,the same for all the vendors, and they can get annnoying after awhile. the trip to Ricks cafe was a blast.

this trip had to be great as it was our honeymoon and i have to say it was worth every penny. Do not go to this place if you want music blaring and people everywhere or you are a very hard person to please. however if you want a nice quiet place to relax and not be bothered and you want to meet some nice new people and make new friends this is the place for you thanks to all the staff at the palms will be back.


For the people on here who complain about tipping you should open your eyes and talk to the people they, are trying to make an honest living atleast they are not selling dope on the street to kids and offering it to you. These people are taxed, 60 cents on every dollar and have to build there homes one brick at a time because the banks charge 50% intrest and we think we have it bad.

  • This TripAdvisor Member:
    • Liked — the landscaping
    • Disliked — distance from airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmatt2182's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: August 06, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Very nice and relaxing, good value”

Sunset at the Palms

Aug 19, 2008
3/3 found this review helpful

I have never written a hotel review before, and I was going to say a few negative things as a heads up (since nothing had been mentioned in all the rave reviews). But now I feel I should defend the place given the terrible review it got from someone who was there the same time I was!

My husband and I do typically splurge on all-inclusive beach vacations, and we'll pay extra for value. But this time our original plans fell through last minute, so we ended up in Jamaica on a whim and selected Sunset based on availability and the great reviews. And yes, when I showed up, I was surprised how good the reviews have been, mostly because the entrance is 20 yards from a major road, with massive construction across the street. That is the part I can't believe people haven't mentioned more often! I was expecting a picturesque tropical scene and felt like I was being dropped off at a truck stop. For that reason alone, we probably wouldn't go back, though we actually did like the resort quite a bit more than expected.

I do think the staff is great (people didn't really know our names, but I'm pretty sure that's because we're from New Jersey and are naturally stand-offish, even if we don't mean to be). Our first tree house overlooked the entrance, and we immediately requested something farther off the beaten path. They gave us a different room with no hesitation, but it was still a little close to the main road, which became an issue once traffic picked up on Monday. So, I requested yet another tree house as far from the road as possible. Again they accommodated with a smile, and still even gave us a bottle of champagne for our honeymoon. A tip...for quietest rooms, shoot for the 400's.

So back to the construction on the beach (a hotel across the road is being expanded). Our first beach day, there was a constant banging. I was nearly in tears thinking we'd made a terrible mistake. But then we went to the pool, got a couple cocktails, and forgot all about those noisy cranes. And the pool bar was great. Peaceful, tropical, surrounded by palms. I don't know why someone said it was dirty. It wasn't. And Garth was super friendly. No way you don't crack a smile with Garth around. Also, as for somewhere to chill and have a drink, the non-pool side of the bar is perfect for that, and we hung out there every night before dinner.

Which brings us to dinner. I thought the food was good. Nothing amazing, but if you consider the price of most resort hotel rooms, the cost of food and drinks at Sunset is minimal. For the price of the package, I thought they did a great job. Always lots of options at the buffet, and we also really liked the Lotus Leaf. You have to appreciate the effort they put into creating a nice, romantic dining experience. If you don't want to rush through your meal, order one course at a time to space things out. Worked beautifully, and the food was surprisingly tasty, especially fish and non-meat dishes (we love meats, but the meats in Jamaica don't seem to be very high quality). Dinner on the beach was also great. Really nice atmosphere.

A few more comments. Aside from the occasional kid splashing around (I do think they should discourage children at this resort), the pool is truly relaxing, even when the Bob Marley shots start flowing and people get a little rowdy. That never lasted long and was entertaining anyway. The beach, which was not nearly as loud when we ventured back over a few days later, is beautiful, and definitely kayak or paddle boat over to the coves. Also take the shopping trip and try out Ricks, and get to the Cliff House restaurant if you can, for the view at sunset if nothing else (that was the only night we ate off the resort). The drinks are good and flowing, and the nightly entertaining is, well, entertaining. It doesn't go much past 10pm, but with the pool, cocktails, good company, and romance, what more do you need?

  • This TripAdvisor Member:
    • Liked — Tree houses, service, atmosphere
    • Disliked — Being so close to the main road (and construction, but that's temporary)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADiggity's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: July 24, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Best Holiday Ever!!!!!!”

Sunset at the Palms

Aug 18, 2008
6/6 found this review helpful

First of all - ignore that comment from the person in London. They have no idea what they are talking about!!!!!

We went here for our honeymoon for 2 weeks and we had the best time of our lifes. It is a lovely small resort and everybody got to know you - the staff were fantastic. We also had a bottle of chilled champagne waiting for us.

We bought a couple of juice holders from the wee shop so we didn't have to go back to bar so often. This was also good so you could take nice cold water back to your room - not once did I have to buy water from the shop.

We couldn't lift a finger the whole holiday. They were always there to re-fill your water glass and if they saw you coming with your plate they would take it from you and carry it to your table.

Rooms are out of this world - especially the massive bed and shower.

The Lotus Leaf (a la carte) is a lovely place to eat. We ate there 3 times and I had the steak everytime - fantastic!! If you have 3 courses it fills you up and I am quite a big eater.

The facilities are also great. It rained almost every day for about 1 - 2 hours and we spent that time in the fully airconditioned gym or the tennis court.

The beach was like a warm bath and it was also so clear you can see the fish swimming around. We normally went to the beach in the morning and then spent the afternoon by the poolside where you would get your afternoon tea - the chocolate brownies were great!

This probably isn't the best resort for children who are looking for lots to do. This really is a place to get away from it all and just relax............sipping a lovely cocktail of course!

Please do not hesitate to get in touch if want anymore information.

We really want to go back next year!!!

  • This TripAdvisor Member:
    • Liked — Everything was spot on!
    • Disliked — I liked everything!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robertson2008's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: May 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers
I do not recommend this hotel for:
People with disabilities, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Little Slice of Heaven”

Sunset at the Palms

Save Review
5 of 5 stars
birmingham
Aug 17, 2008
2/2 found this review helpful

I can honestly say that I have no idea what the person who write the previous review is on about. For the record, the staff, the food, the hygiene, the ambience - the overall holiday was faultless.

My husband and I just returned from our 2 week honeymoon at SATP and we both honestly felt like we were being given a little slice of heaven to play with. So, ignore the ridiculous review posted on 12th August and listen to the 99% that rightly rave about what an amazing place it is to go and stay.

  • This TripAdvisor Member:
    • Liked — the pool, the sea, the staff and the food
    • Disliked — mosquitos - they are everywhere!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
locachica40's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: June 02, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Sunset at the Palms

( 19-23 of 437 )
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Sunset at the Palms Also Known As

Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica