What could have been an ill-fated 5-day trip to Jamaica during hurricane season (thank you Gustav) turned into an amazing and unforgettable experience. From the minute I stepped off the plane and into the Ritz Carlton lunge at the Montego Bay Airport, I was treated very kindly with genuine enthusiasm. After having to postpone my trip due to the weather-... more

We just celebrated an anniversary at the Ritz and the staff went out of their way to make it most memorable, which included a few extras we were not expecting. The service was exceptional. All employees were courteous, friendly, and eager to please. The White Witch restaurant was closed for renovations during the month of September, but the three remaining... more

“Over the top luxury” is the best way I can describe this resort. It is by far one of the most luxurious and pleasant places I have ever stayed in. Everything at the hotel is a solid 5 star from the lobby, restaurants, staff, pool, and location; just everything. As hard as I looked I cannot think of anything to... more

I just took the best vacation of my life to the Ritz Carlton in Jamaica. The resort is everything you'd expect from a Ritz... beautiful property, great food, wonderful services (including yoga and water aerobics taught by the very fun and memorable Dan)...and the staff...the staff is what made this trip exceptional! By the end of our week long stay,... more

Another fabulous trip to the Ritz Carlton Rose Hall. Was there when Gustav hit and they handled it beautifully. As a guest, hardly knew there was a storm. Staff handled it beautifully and calmly - never worried about a thing. Incredible how quickly they cleaned up after the storm - had staff outside in the rain (after the heart of... more

I must say that I'm not accustomed to a lot of travel, nor do I depend on a great deal of service. From my average life and average perspective I could not have been more pleased with our stay at this fantastic resort. Almost everyone was knowledgable and very pleasant. The food at White Witch was good and dinner at... more

From the moment we arrived from the airport on Thursday afternoon, our group was treated like royalty. The air conditioned bus was awaiting us, drinks were supplied and the weary travelers were whisked away to the sumptuous hotel. During the next 3 days, we learned to appreciate and grow fond of Kirk, our Jamaican Jerk cook extraordinaire. As we were... more

We stayed our last 2 nights at the Ritz Carlton Rose Hall. This place was gorgeous! I had checked out other reviews before we went and some people said it didn't live up to other Ritz Carltons... well I disagree. The lobby is so beautifully appointed. My room (which was only 199 a night) was the nicest I've ever had... more

Many of the staff members there had such poor attitudes and were extremely complacent about serving us. Not only was the service bad, the food was mediocre at best and the prices were outrageous. Brunch at Horizon restaurant, +$60. Lunch at White Witch, +$100. If you have the following either one of the following waiter and waitress, I would suggest... more