This hotel truly is not a Ritz, should change their name to something else as it gives the Ritz a bad name. I would not recommend to anyone looking forward to staying at a Ritz. We first had multiple calls and emails with the hotel about our basic needs, early arrival (they asked for the time), connecting rooms, and late... more

On our way to Carnival Cruise, my family decided to stay a couple of days at the Ritz to check out San Juan.. Upon arriving we were very impress with the hotels ground. Its is beautiful..We had the "city view" room (thinking, we do not need ocean view because we already booked a balcony state room on Carnival.) SURPRISE!!!.....all the... more

We stayed 7 days at the Ritz Carlton for Spring Break; we choose a club room after reading some of the reviews about how expensive the food was. When we arrived we were faced by a long line at the front office. We have been staying at Ritz Carlton hotels for years and this the first time I see such... more

My husband & I just came back last night from a 4 night stay to celebrate my birthday. We were able to check into our room by noon, unpack our bags,and be on the beach by 2:00. There were plenty of chairs & umbrellas at the pool and the beach; the staff was very helpful. The only glitch we had... more

This is the second time i stayed at this property. first time had difficulty keeping the fridge stocked poor mattress and when i talked with management i was made to feel as though i was bothering the manager. second time same experience bad service in room and still poor mattresses. poor service at the front desk, native spanish speaking customers... more

Located in Isla Verde right next to the Airport , this hotel is a great place to stay for an overnight in San Juan, but also offers a nice beach front location for longer stays. Rooms were clean and quiet, even with the proximity to the Airport. I did not notice any Air Noise inside the building but you could... more

Expensive ripoff. The rooms are okay, but nothing special. The service was friendly -- but the food was horrible and at that inflated price I expect more. At the poolside grill we couldn't finish our stinky fish sandwich. We had grouper and seafood alfredo at their main restraunt. The fish tasted old and covered in salt and the pasta just... more

My wife and I--I am 29 and she is 26--spent our honeymoon at the Ritz, and were treated kindly and respectfully the entire stay of six days. We selected the Club Level to enjoy the various food presentations, and we were never disappointed by the food or by the concierges--all of whom were polite, knowledgeable and eager to recommend excursions,... more

My girlfriends and I decided in April we truly needed a fab girls only weekend away to rest, relax, unwind, drink plenty of tasty cocktails and decompress from the hustle and bustle of our busy lives. And unwind we did! This was my second time staying at the Ritz Carlton in San Juan and the second time was EVEN better... more