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Ritz-Carlton San Juan Hotel, Spa & Casino

Ritz-Carlton San Juan Hotel, Spa & Casino
Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 409 reviews
409 Reviews
5.0 of 5 stars
202
4.0 of 5 stars
84
3.0 of 5 stars
48
2.0 of 5 stars
44
1.0 of 5 stars
31
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#4 of 14 hotels in Carolina
Description: Resort hotel of Spanish-influenced architecture.
  • Address
    6961 Ave of the Governors
    Carolina 00979
    Puerto Rico
Check Rates: $469 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 408 traveler reviews
  • What to Expect:
    • 4 based on 293 reviews Rooms
    • 4 based on 292 reviews Service
    • 3.5 based on 287 reviews Value
    • 4.5 based on 292 reviews Cleanliness
    • 4 based on 90 reviews Pool
  • Recommended For:
    • 50% based on 322 reviews Older travelers
    • 50% based on 322 reviews An amazing honeymoon
    • 50% based on 322 reviews Families with young children
    • 40% based on 322 reviews Families with teenagers
    • 20% based on 322 reviews Young singles

Reviews of Ritz-Carlton San Juan Hotel, Spa & Casino

( 1-10 of 409 )
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5 of 5 stars
Greenville, SC
Aug 22, 2008
3/4 found this review helpful

This hotel was everything that you would expect from the Ritz. Beautiful property, with exceptional service. Rafael will take care of your every need. This oceanfront property will cater to your every need. Everything was so great at the hotel, we found it hard to leave and explore San Juan. The casino is somewhat small, but is open 24 hours.... more

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4 of 5 stars
New Jersey
Aug 20, 2008
2/2 found this review helpful

I stayed at the Ritz Carlton for a weekend visit. The property was lovely and the service was excellent. I selected this hotel after reading the reviews on Trip advisor. The reviews were 100%correct: Service: Stellar Room Quality: Not what I expected. There was an odor in the room and the windows were very dirty. *If I asked to be... more

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5 of 5 stars
San Francisco
Aug 18, 2008
2/2 found this review helpful

Just got back from a one week stay at this wonderful hotel---two adults and two children, 10 and 16. We booked this trip last minute online, sight unseen. We were thrilled by one of the prettiest hotels on the island with its own white sand beach, well-maintained grounds and a friendly, service -oriented staff team! We were nervous about August... more

Aug 17, 2008
1/1 found this review helpful

The beach and pool are beautiful. Ritz Kids is great with excellent supervision and entertainment for the kids. The beach activities are no longer covered under contract with the hotel but you can rent them on your own. I got a lot of , "I don't know" and "That's not my job" when asking about this. Sailing was spectacular. We... more

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5 of 5 stars
New York, NY
Aug 16, 2008

Absolutely fabulous. Just got back from a week at the wonderful Ritz Carlton San Juan. The location is ideal (close to airport) and the entire staff was very attentive, professional and genuinely friendly. The staff went out of their way to make sure my stay was perfect. A great place to relax and enjoy the hospitality of San Juan. more

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2 of 5 stars
New Jersey
Aug 11, 2008
3/3 found this review helpful

We really expected a Ritz experience and it was closer to a Holiday Inn experience (no offense to Holiday Inn). We were given a room next to the air-conditioning unit which was pretty loud at night. The room was very small and nothing special. The pool bar - argh! - We waited and waited for a waiter to show up... more

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5 of 5 stars
new jersey
Aug 5, 2008

My vacation was for a family ruenion as will walk in the employee were great help Neisha (front desk) Isaias (seguridad) Daniel (recreation) WendY (concierge) My 10 yrs old duaghter had a great time she when to the pool to the last day.Old son was out the time we were there everthing was so close he was at the clubs.... more

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4 of 5 stars
Knoxville, TN
Aug 5, 2008
3/3 found this review helpful

Overall a nice hotel and stay. We have stayed in Ritz-Carlton properties before and had a similar experience -- the staff is very helpful and polite at a level above other hotels (the only comparison has been the Four Seasons). The room, pool, and grounds were nice. As others mention, there is no airport noise at all. Help for beach... more

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1 of 5 stars
New York City
Aug 1, 2008
4/6 found this review helpful

My husband and I live in NY and decided to have our destination wedding at the Ritz in San Juan, PR. Initially, we chose the Ritz because of it's ideal location and stellar reputation for service and exceeding expectations. Needless to say, our expectations were not even met, much less exceeded. Let me begin by saying that this was obviously... more

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4 of 5 stars
Lafayette, LA
Jul 28, 2008
2/2 found this review helpful

We stay at Ritz Carltons every time we travel. I agree with other reviewers that this particular property is not on par with other Ritz Hotels, despite the $700 p/night (very small and umimpressively appointed) room. The staff was accomodating enough, but not nearly as consistently cutomer-service oriented as the staff at a typical Ritz (and we're pretty low-maintenacce guests!).... more

Reviews of Ritz-Carlton San Juan Hotel, Spa & Casino

( 1-10 of 409 )
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Ritz-Carlton San Juan Hotel, Spa & Casino Also Known As

Address: 6961 Ave of the Governors, Carolina 00979, Puerto Rico