My husband and I went there on our honeymoon which of course we expected great customer service. On a good note the view from our room was amazing from up high which we had the top floor. Our first of many problems was there was not an iron in the room we had to call for one, and when they... more

We stayed four nights at Halekulani in early August. We weren't sure whether to choose the Halekulani or the Moana Surfrider. We knew that the Surfrider was right in front of the main and sandy part of Waikiki, and the Halekulani was not. We also knew that there really isn't much of a beach in front of the hotel. I... more

My husband and I stayed at the Halekulani from 7/24/08 - 8/4/08. FYI, we knew NOTHING about Hawaii and bravely booked online. We stayed at the Halekulani because of the glowing reviews from this site. We were nervous on our way to the hotel because the other hotels looked very "city-like" and we were hoping for a more relaxing atmosphere.... more

I've read negative reviews of the Halekulani and I really don't understand why some of those guests were so picky. Our expectations were high, given the pricing of this hotel and its reputation, but not so high that we were expecting miracles. This is a wonderful hotel that is perhaps a little tired in places, but you surely can't beat... more

An absolutely first class facility with first class service. The best Mai Tai I had in Hawaii and the surf and turf (off the menu) at Orchids and it was FANTASTIC!! The room was smaller than we thought it would be but that is as to be expected in a metropolis. Would absolutely go back!! Important note: they have a... more

I am not a resort person but my husband is so we booked this for 5 nights at the end of June to celebrate our 4th anniversary and my son's 21st birthday. I knew when I booked it that it is in the middle of Waikiki but when we drove up I felt a bit anxious that we were driving... more

My husband and I stayed here for the last 2 nights of our 2 week honeymoon - this hotel goes above and beyond in many ways! The service is wonderful - everyone is very accommodating! The entire hotel is immaculate, the rooms are perfect! There are many fine touches - little surprises on our pillow left at turndown - as... more

We had a fantastic experience at this hotel. The service was amazing, we loved it. We don't normally stop in such nice hotels so maybe we were bowled over more than those who stop in 5 star all the time? But no one could fault the attention detail from the staff. They knew were on honeymoon and gave us a... more

This hotel is not just the best on the Hawaiian Islands, it may well be the best hotel in the entire 50 states! We can echo the superlatives expressed by other reviewers and our only regret is that, due to work commitments, we aren't able to stay at the Halekulani more often. There is no area where the Halekulani doesn't... more