My husband and I booked our stay for a week in September, but endeded up transferring hotels. From it's outward appearance, the hotel lobby looks quite hip and upscale. The employees at the front desk are quite helpful. We had booked a deluxe room.
We got to our room, and it was dark and not to mention HOT. At first... more
Management response from
alohasurfWaikiki, Hotel Manager
Aloha Rainelp,
Thank you for taking the time to share your feedback. I would like to extend my sincerest apologies for your recent experience.
We typically do not have many complaints about the A/C units, but I do understand that it may have been uncomfortable if the room was "hot" upon your arrival. The A/C is usually set to a...