We stayed in the Custom House for three nights. We are 2 adults and 2 children. I asked for a high floor and we got it - right under the clock face. While the windows were small compared to the lower floors- there were only 2 suites on our floor as the floor plate is smaller at this level. The... more

retro fit hotel into old customs house in boston, mass, usa. very neat. right next door to quincy market, irish pubs, aquarium, and T- stop. great front desk staff, ice water in the lobby, cookies at 4 pm. great restaurants nearby- legal seafood, wagamama, etc. stately historic hotel. i'd stay again. we stayed in a suite ( family) and it... more

We stayed at this hotel before and we absolutely loved it. That time we had a really fantastic (standard) suite on the 19th floor. This time, having booked over the 4th of July (but 4 months in advance), it was a different experience. When we checked in, we were placed on the 2nd floor, which from a view perspective, is... more

Stayed at the Custom House with my parents and 2 year old daughter. The pull-out sofa was horrible with metal sticking out and a very thin mattress. When we talked to the front desk about it they laughed and said that was what happens over time to these sofas! - Then someone came and dropped an air mattress on the... more

We really enjoyed the location being close to the harbor & North End. Subway entrance right across the circle entrance made it very easy to travel around the city. Unfortunately we were not able to get much sleep due to the noise from the bars located around the hotel. A previous post had warned of the problem, and they were... more

What a great stay in Boston! I booked this hotel through an exchange of points and a little cash with RCI. I wasn't sure if this hotel would be "worth it" - boy was I glad I splurged and booked here! The room was huge - about 650 sq feet - which I understand all the rooms are large. The... more

We stayed at the Custom House from June 29th to July 3rd, 2008. I can't say enough great things about this place. If you can spend the money, stay here with small children! Paid $329 per night on Priceline last -minute for a 1 bedroom suite. Arrived and got a 19th floor harborview 1 bedroom suite which was amazing. 1st... more

My wife and children stayed at the Custom House for a week; June 6-13, and had a great experience. It is very close to several inexpensive eateries, parks, wharf, harbour, and historic places. The staff; Anna, Norbit, John, Ellen, Chris, and Karen, GO OUT OF THEIR WAY TO ASSIST YOU. Because it is an historic building, there are no large... more

This is an excellent time share property. The room we stayed in on the second floor was refreshingly different. It was a loft suite with the original custom house marble and plaster appointments along with a modern half kitchen. Unlike other reviews, we did not find the furniture to be excessively worn or dated. The 26th floor observation floor was... more