The staff at this hotel treated us very nicely! We arrived by train early morning (6:30am) and obv our room was not available for us. We were so tired that we just sat on the sofa in the lobby waiting for our room. The first room that became available was at 8am and the staff were really quick to prepare... more

We thoroughly enjoyed our stay at the Porta Faenza. The staff at the reception were extremely helpful and spoke excellent English. They also booked up our visit to the Uffizi for us via the hotel's website. We would certainly advise this as the queues are monumental! Our room was very spacious with a lovely big walk-in shower plus a separate... more

I first had trouble finding the hotel as the hotel website had a link to google which put the hotel on the south side of the intersection when it should be on the north side. I noticed that the link has been fixed now. The bed was small and the bathroom was beat up. The staff at front desk didn't... more

I booked this hotel based on all the great reviews on TripAdvisor - and was not disappointed! We originally were only going to stay 2 nights but changed to 4 at the last minute and were so happy! Porta Faenza is in a GREAT location if you want to explore Florence. A great home base to start from - everything... more

My husband and I stayed for three nights at the Hotel Porta Faenza. It was very pleasant. The staff was helpful, the rooms we very adequate (hard wood floors, updated bathroom, flat screen tv, etc.). The breakfast that was provided was very filling and offered a decent amount of variety. I would recommend this hotel to anyone visiting the Florence... more

My husband and I stayed here for 4 nights and thought it was a very nice hotel. The people at the front desk were helpful, the breakfast was good, and the room was large and nicely decorated. It also has an excellent location. The only problem was that the bed was not super comfortable (and rather than being a large... more

Porta Faenza's website and staff contact (via email) are excellent. The Trip Advisor reviews are extremely enthusiastic. So I had high expectations, but frankly the reality did not fully meet my expectations, especially at 150 Euro/night. Having said that, there are several good things about PF: location is ideal. I had no idea how touristy Florence would be (even in... more

We stayed here for one night on two week trip to Tuscany. The staff were very friendly and extremely helpful. There is free internet access in the lobby and the breakfast buffet was great. The room was a little small but was clean. The room had satellite TV (including BBC world) and the bathroom was nearly was big massive. The... more

We stayed 2 nights in Florence at Porta Faenza. This place is worth every penny! Here is why: - Location: Very close (3 min. walk) to the Central Train Station without being in a dangerous area. - Staff: Extremely helpful and recommends great restaurants. - Room: Good size, courtyard facing rooms are very quiet, bathroom is clean, TV is available... more