Friendly and helpful staff at the Reception desk and the room was spacious and clean. The hotel is close to El Carmen Metro station, line 5, and handy for Gran Via. On the minus side I could hear the neighbours, smoking was allowed in the bar and restaurant - not good while I was eating and internet access was pricey... more

It’s pretty standard. The food was great and the staff were friendly and had great English. My air conditioning was broken which made for a noisy night but I just left it off for the rest of my trip. Generally I liked the place. While I was there I was involved in an accident and the staff directed us to... more

Fairly standard hotel. Sizeable room (318) , no view to speak of, quiet, reasonable mini bar, bath/shower..etc .. TV was small CRT. Bed rock hard, and air-com worked fine. Booked queen room for ONE person, and they tried to put me in a single..they backed down when I showed them my on-line booking slip. There is a small "business centre",... more

Our plane was delayed so we didn't get to the hotel until about 1.30am. Our taxi fare was 28 euro (20 mins) wich is pretty good given the time of morning. We took the metro back to the airport on the way home for 2.90 euro - the trip took about 40mins and was easy. The rooms were very nice... more

Me and my boyfriend stayed in this hotel for four days,and we loved it! The hotel was very clean,room was nice and spacious. Breakfast was a plentiful buffet selection, with good variety of food available. Metro station is just near the hotel so you can go to the city center very fast. The only thing we didn't like was the... more

I just got back from a weekend trip to Madrid and stayed at this hotel based on the other reviews here. My spouse and I were checked in promptly and courteously and the front desk staff were courteous at all times. It is an average 3 star hotel located next to the El Carmen (Line 5) Metro. The best exit... more

This is in a residential area, right on the subway stop "el carmen". The subway is fast and cheap. No need to stay in the center of things. The neighborhood had friendly locals, and the staff at the hotel was very helpfull with every request and question. The hotel was very new and clean. The mini-bar had horrible prices, but... more

We stayed for 3 nights in the hotel and can recommend it if you want to explore madrid without spending too much money for the hotel. The hotel was very clean and the staff friendly and helpful. If you do not want to pay hat much for the breakfast, you can go in one of the small cafes not that... more

Stayed here for 3 nights recently. Hotel is situated on the green line (line 5), El Carmen stop. Providing you get exit the correct exit, hotel is immediately to your right. (Think the exit began with an r but this exit is also closed from 21.00 - 06.00 hrs) Hotel was recently renovated and rooms are clean and spacious. Bathroom... more