Standard business hotel with no frills and in a reasonable position fairly near metro stations and a long walk from the Prado. The info pack says that complimentary coffee and tea will be served in rooms 24hrs a day, but that is not as convenient as having tea making facilities in the room. There is a charge for a safe... more

It was a comfortable room, but no view. Nice hardwood floors and flat screen TV. The staff was accomodating and it was one of the best hotel showers i've ever had. The location was the best part. All of the great attractions were within walking distance or a very short metro ride. The Palace, Plaza Mayor, the Prado and lots... more

We arrived at madrid airport and were picked up by aerocity. Aerocity dropped up off right outside the hotel door, checked in no problems. Hotel is in an excellent position and 5 mins to sol. Room was big for 3 people and a very nice bathroom. No view in the room but wasnt bothered as we were only in the... more

My wife and I stayed recently and the hotel was ok. We were greeted by a friendly staff from the moment we checked in. The room was okay, a little small but it was clean. The TV in the room had a 15" screen and our window overlooked an interior courtyard. It was quiet at least. The bathroom was also... more

I was there with a friend. We were combining a work conference with a short city break. We booked early bird specials online and had email confirmation. When we checked in they refused to accept this and charged me a higher rate for a worse room. The hotel is in the centre which is fine, but a word of warning,... more

We stayed in Best Western Carlos V for 3 nights. This small but classic hotel gives no sign of poor maintenance apart from its old air conditioning system (window type), which could be a little noisy in the quite night. One minor advise, try to avoid room that is facing the lift as it could be very noisy when someone... more

Had a really good time in Madrid as usual - we chose this hotel for it's central location and weren't disapponted in the slightest. The room was spacious, clean and had recently been modernised - great shower and loads of hot water was always available - the only slight complaint / fault I would highlight was the bathroom was very... more

This hotel was great! My husband and I stayed here for just one night mid-June, but it was wonderful. It was updated, nice sized room, and a large bathroom. We had a room on the top floor and it had a large balcony with table and chairs. We were just sorry we could not stay here longer! We took the... more

We absolutely loved our stay here. After sharing a few jokes with the front desk about how likely it is that only Americans stay here b/c it is a Best Western, we were assured that wasn't the case. It really is a very pleasant hotel. The centrality of its location is unsurpassed-- just between Calloa and Plaza del Sol, adjacent... more