We can't say enough good things about the manager Ulf and his staff. We were difficult travellers, having 100kgs of luggage from mountaineering expeditions with us. Half of that needed to be sent home to the US, and other half kept here and washed. It was no problem to find us boxes and arrange the shipping for us. Also, it... more

My fifth stay at the hotel this year and all I can say, is that the service is outstanding .The hotel staff is very courteous and the front desk manager Ulf is definitely the friendliest and most professional in the business. highly recommend the hotel if you are going to be in Frankfurt for business. more

When one has a wonderful stay it is because the management has trained the staff as well as leading by example. The comfort level for the guest is so high at the Arabella Congress because the staff "thinks what can we do to make the guest's stay more enjoyable" I have been staying in this hotel ever since several managers... more

Stayed here on a business trip because colleague wanted Starwood points. Basically, the hotel is fine if you have a meeting with the business park (Nestle etc.) where it exists outside of Frankfurt proper. Other than that, STAY AWAY. 1) Had to change room after first night due to completely lame a/c. They brought a fan to my room! I... more

We had a fantastic meeting in this hotel. Staff was great, especially the Meeting Concierges and the service people. Just nothing was impossible. Though the rooms are nothing special and the location is off center, we enjoyed our time, had excellent food and great get togethers at the newly renovated lobby bar. Jogging in the park or swimming in the... more

Great hotel, great location. Near airport (10min.); near fair (shutlte bus for 6.- Euro). Direct connection by tram to the old city. Rooms furnishing OK, but nothing special. Great view (had a room with balcony on the executive floor). In room coffee maker, 2 bottles comp water, bathrobe. Friendly staff and great breakfast buffet. more

I stayed there for 2 nights with my fiance and have no complaints at all. The staff was very friendly and polite. We stayed in a executive room which was well equipped and also clean. The breakfast was very good. We had no complaints at all. The location is great, and near to all major shopping facilities in downtown Frankfurt. more

This hotel is very average in most regards, smallish rooms, and not all of them have the Sheraton Sweet Sleeper bed this hotel even advertises in the lobby. Comfortable rooms, that are mostly very quite, and peaceful. Some are on the end of the building with small balcony overlooking a forest, and an equestrian center with the airport in the... more

There was a huge problem with the reservation (the stay was a prize in a competition, but they did not know of it!), but I believe that was not the hotel's problem, so I won't go into that. Our room was on the 12th, "Executive" floor. What was executive about it I have no idea. The room was of a... more