Stayed at this hotel to go to Alton Towers for the scare fest. Up on arrival i just thought WOW loverly marble reception area and just the general feel was warm and welcoming. The young male receptionist who checked us in was really pleasant and welcoming too. We booked a standard double room but upon check-in we were up graded... more

Never written a review before but I have to after my stay last weekend. I booked this hotel for my girlfriend as we were going to Alton Towers as a treat for her birthday and I also wanted to pop the question! Imagine my surprise when I got to the hotel to find I didn't have a booking - I... more

This hotel does exactly what it says on the tin. The staff of the hotel were very helpful and pleasant; it has a lovely bar with a wide choice of beverages available, good restaurant with nice meals, and a great breakfast. The room was pleasant; comfortable and well furnished. We arrived on Saturday afternoon, we were due to be at... more

.We have stayed her twice as a family and could not fault this hotel. The staff really go out of their way to accommodate families and children in all of the areas of the hotel, receptionists, bar, restaurant and the gym staff all made every effort to make a big fuss over our children. The rooms are great as was... more

As soon as you walk through the door of this hotel, you know you are in a quality establishment. The reception staff and helpful and welcoming and check-in was simple and fast. The room was spacious, clean and well-appointed. The spa and gym are both of a good size and it is pleasing to have both a steam room and... more

We chose this hotel for it's proximity to Alton Towers and pool facilities. We booked online in advance of our stay and paid in full by credit card for a triple room. On arrival at the hotel, we were informed by a very curt receptionist that we did not have a booking despite the fact that we were able to... more

We travelled in a group of 8 looking for a hotel near Alton Towers and staying 2 nights with dinner and breakfast included. We thought we have found a good deal and a nice hotel to stay in. The hotel itself is clean and modern but the service in the restaurant was atrocious. We waited around 40 minutes for out... more

I really do not know who reviewd this hotel and gave it a four star standard but I would seriously have to question their standards. No way should this be a four star rating, it would be hard pushed at a 3 star. First appearances the hotel looks fairly nice in the lobby area etc however the term 'all fur... more

Here for 1 night in Stoke on business, £129, single occupancy, room only, what a rip off! Pillow cases less than spotless, in fact, distinctly grubby. bed as hard as a rock and only one thin duvet with no upper sheet. Chunks of wallpaper on the bed-head wall and the one facing it were either hanging off or very badly... more