We had booked our stay via the website of the property and had received confirmaton. When I was re-confirming I sent an email with the wrong dates (my own fault) the hotel changed the dates without asking why... As we were in a different country with no access to phone or email - they charged us for the two rooms... more

The purpose of our stay was for some much needed relaxation time after afew very stressful months. We chose the Guesthouse West for its location, quality and ambience and we were not disappointed, infact the hotel exceeded our expectations. From check-in to check-out we experienced nothing but helpful, friendly and polite staff. The whole experience was hassle free and very... more

We stayed here to celebrate my husbands birthday, we live in the in the quiet quaint west country and thought London would be noisey whereever you stay - but here, it was quiet, friendly and location wise was perfect. We enjoyed the hustle and bustle of the west end and then returned to our relaxing hotel room at night. We... more

I live around the corner from Guesthouse West and have frequently recommended it to out-of-town friends. Never again. I just stayed for two nights myself while builders took over my house. If you want to know what it was like, imagine climbing into a small cardboard box and tearing up £20 notes. The room was so small there was barely... more

Our room was so small, I didn't know a hotel room could be so small. The bathroom was even worse, too small to turn around in. there wasn't enough space to put clothes away in drawers or to hang them up. A small refrigerator in the room would have been nice, if there had been room. We asked the hotel... more

Really enjoyed our stay at this really perfectly located hotel. Was over to London on business and my wife came with me for a shoppign trip in Notting Hill. Found the staff really helpful - they went out of thier way to help and make our trip to London fun packed and easy. the rooms were fine, great showers, and... more

Stayed here last summer and again over christmas. GHW is in the perfect location for just about every escapade in London. Central enough that travel around town isn't a chore and far enough away to enjoy a drink (great little bar) on the terrace in the sun without a lungfull of traffic. Also loads to do on the doorstep, great... more

I was expecting something far more stylish. i found the place quite disappointing and by standard more like a youth hostel than a "design B&B". Tiny, tiny rooms, no adequate lightning in the bathroom to put on any make up. The full size mirror was on the inside of the bathroom door, which automatically slammed shut. i had to stuff... more

Guesthouse West was a very disappointing experience. Long tortuous corridors and narrow stairs, a nightmare for the less-able. Cold, no choice breakfast in an uncomfortable bar area, cramped rooms, no room service and a general take-it-or-leave-it attitude... I'm afraid the stylish decor doesn't hide the old 'very little for a lot' management philosophy. more