For the price paid, it was perfect. Located in a very nice quiet location near Russell Square, with only a short 5-10 min walk into SoHo. On arrival, the staff were very friendly and helpful. We did have to drag our bags up the stairs, but it's not THAT MUCH of a problem, really. The room was very comfortable and... more

really pleased with our stay. we were on a budget, and booked a cheap room, with shared toilet. but on arrival, we were given room 2 , one of their best rooms. large clean well appointed room, overlooking garden, with bath shower and toilet...the hotel is in good order and very well placed to walk to all of central london... more

I have booked three nights at the hotel for my weekend in London. I booked before I read the reviews just because the location and rates were wonderful. I arrived at the hotel at noon and check in was fast and simple. My room was number 5 in the lower ground floor and was quite issolated from all the other... more

When my boyfriend and I arrived at the hotel, we already knew that there were no toilets in the rooms. It was directly down the hall and we NEVER had to wait to use it. The shower was a little weird and there is very little privacy. Traveling with anyone else would make for an ackward situation. The location is... more

I made a booking at this hotel through a travel site and do not recall to have gotten a clear explanation (and went back to the reservation site before writing this review) that the toilet was in the hallway. Had I known, I would not have booked this hotel. I had also requested "twin beds" as I was with a... more

Noting the comments on this website, we booked an en suite room, which DOES have a toilet in the room. It was also in the back, overlooking the garden, and was extremely quiet and comfortable. The room is a very good size, as is the bathroom, and clean. The location really cannot be beat: halfway between the Holborn and Russell... more

Arrived at The Lancaster yesterday evening. Waited 10 minutes while the (lone) receptionist dealt with another guest, only to discover that the hotel had "inadvertently" cancelled my booking, and now had no rooms available. Waited another 15 minutes while they sorted out another room at their sister hotel, The Grange Strathmore. Supposedly 15 minutes away, their driver took an hour... more

This is a very nice property. Yes, the toilets are down the hall but then I saved a LOT of money - every comparable property with a toilet in the room was at least 30% more expensive. There was shower and sink and so it was not that often I had to leave the room to use the facilities. The... more

Definately great location for travellers using the tube. At first got a shock as we had heavy luggages and there was no lift... but the concierge carried our suitcases up 3 floors! D room was big and very clean. Its true no toilet in the room but 1 loo is shared between 3 rooms and it was always very clean.... more