I feel i got too llttle for what i expected. Cheaply done, with lotsof trainees as employees everywhere and little other service. Not recommended more

My wife and I had a great stay at the Crowne Plaza, London this October. Very clean, comfortable room. comfortable bed and linens,towels very absorbent. Large Room.. Good bath and shower. Staff was always helpful. Breakfast buffet was good. All in all we would book there again if we can get back to London. Especially, contrasted with a much larger... more

I stay over here over and over and never get let down. The hotel is fresh, trendy, has an excellent location in the city of London, yet not too far away from attractions, such as St Paul's, London Eye the Tate Modern as well as the West End with Covent Garden. The staff are very friendly and the rooms beautifully... more

Have stayed at a number of Crowne Plazas, but this one really does stand out. Excellent customer service - really felt valued as a customer right from the moment I walked in the door. The receptionist even showed me around the hotel. Club rooms are spacious, clean and with a good range of refreshments. Moulton Brown toiletries in the bathroom... more

Spent four nights here mid-week in September 2008 on business. Started in a standard room on the second floor above the kitchen. 2 nights in a row the cleaning crew woke me up at 2AM with all of the banging & clanging while moving appliances during cleaning! Finally after getting angry - I phoned the front desk around 3 AM... more

My husband and I stayed in the Crowne Plaza London as part of a theatre break for our first wedding anniversary. The hotel was modern, well decorated and extremely pleasant. We arrived at around middday and were told that our room was not ready but that we could leave our bags with the concierge. After checking out on our last... more

I arrived at the hotel with a privat shuttle from the airport - a bellman took my suitcase and guided me to the check in desk. That was fast and very friendly and personal! (Mirko was the best) The same bellman brought me and my bag to the room and showed me everything in it. The bed is nice, but... more

Conveniently located business hotel, however our room was directly above one of the restaurants and they were moving tables & chairs around night and day. The Italian restaurant was delicious but the service was sub par. Overall, the stay was worth what we paid for but not the rack rate. more

Booked a standard room from Lastminute.com, their 'secret hotels' deal (advertised as savings up to 40% of the normal cost). In fact, had I booked directly with the hotel it would have only cost an extra £4 per night. A standard room was exactly what it stated, a very small disabled room, with double bed. For a 4* hotel I... more