Having arrived, tired after a day of travelling and working, the hotel didn't actually have my booking. Eventually they found me a room which was faded, not particularly clean (although that might have just been the illusion of something that needed a paint) and was just generally a bit substandard for the price and for the false advertising from the... more

I stayed at this hotel for 4 days in October. It was in a good location; 2 mins walk from St James's undergound station and close to all the shops. The lobby is very impressive and the staff were polite and friendly. The lift is horrible, its tiny and like a coffin so I took the stairs every day. I... more

Enjoyed our trip to London and would return to this hotel. Very centrally located - just a few minutes walk from Houses of Parliament, Westminster Abbey and other attractions. Approx 1-2 min walk to nearest tube station. Found the hotel very quiet at night - no problems sleeping! Helpful staff - we arrived early and were allocated a room before... more

Really did not enjoy my stay. Ended up in a smoking room, having booked non smoking, which stank of stale cigarettes and cheap air freshener. Room overlooked the bins and a group of drug dealers. This is the worst hotel i have ever stayed in and cannot belive it is rated as 4*. The location is great but would never... more

We stayed for two nights while attending a wedding at this hotel, entry to room was a nightmare due to faulty door card several times, got up Saturday morning no hot water all day for any guest to shower prior to attending a wedding, had to boil kettle to wash, Saturday room was not cleaned, but Sunday from 9am onward... more

Dreadful. Behind the fabulous lobby area lurks a tired, threadbare, very dingy hotel. The bathroom was clean but that is all I can say about it. Having requested a non-smoking room I was put in a smoking room. Various cock-ups ensued with the room keycard malfunctioning. Bored and stressed staff. One to avoid. I was glad I only paid £90... more

Having read mixed reviews of the Jolly hotel I wasn’t sure what to expect. Overall however I have to say I found it fine for my stay. The location of the hotel is excellent just off Victoria Street which is ideal for exploring London. The hotel is an old Victorian building which is very grand in the entrance. Marble floors... more

I have just stayed at this hotel after being changed there last minute by Alpharooms, after looking on the internet at it I was quite impressed! When we arrived I was still just as impressed as the hotel looks lovely from the outside, as does the impressive lobby. However, when we got into our room, I was a bit disappointed.... more

This was our second visit to the St Ermines this year.We returned because we enjoyed our previous visit in January so much.It is a very imposing hotel in a safe and central area of London and both times our standard rooms at the back of the hotel have been very comfortable.I cannot vouch for the previous reviewer's complaints re computer... more