We were looking for a hotel, which was close to the O2 Arena, as we were attending a concert. After looking at a few hotels, we came across Custom House Hotel for £49.95 per room, which was the cheapest hotel in that area on the day of our concert. We read the mixed reviews on Trip Advisor and decided that... more

I had to stay at this hotel as I was attending an event at ExCel for work purposes. Firstly, I must say that I would NEVER pay the £90 per night (for a twin room!) if I was looking to stay here for personal reasons. I think this is an extortionate price (even for London!) and was a rip off... more

We read some bad reviews about The Custom House Hotel and found them to be completely unfounded. An extremely pleasant experience. The rooms were very comfotable, Staff were pleasant and obliging. The breakfast could never be faulted by anyone. We had fish and chips our first night, while my fish was cooked I had to complain about my wife's fish... more

We got a good rate on this hotel through the Stansted Airport site. The hotel is directly across the road from a DRL stop (Custom House Excel stop - we accidently got off the stop earlier and got soaked in the rain, not a good start!). Reception staff were friendly and quick at checking in. Lifts to all floors, rooms... more

We found our four nights stay at the Custon House Hotel more than satisfactory. Very good food in its restaurants. Hotel very clean. Reception staff very helpful and friendly. Location for the Docklands Light Railway Excellent. more

Having read a lot of reviews on TA about this hotel I was in a mixed frame of mind prior to checking in. However quite obviously the management have taken on board various criticisms and addressed the majority of points raised. Excellent location for the Excel exhibition centre, Docklands Light Railway (Custom House Station is a minute away,) the Docklands... more

I only booked this hotel because it was cheap and near the DLR. I was slightly concerned having read the other reviews but had got a good deal on a Superior room on an internet late deal (£89). We only stayed for one night but it wasn't nearly as bad as most of the reviews would lead you to believe.... more

I traveled to London, England with a group from school and stayed in a standard room. It was absolutely terrible. Do NOT be fooled by the website's "nice" images. They are misleading. The room smelled like smoke even though it was a "non-smoking" room. The bathrooms were literally made of all plastic and smelled like pee. The carpet was gross,... more

Just got back from one night stay at this Hotel, it has been refubrished and we found it comfortable and clean and adequate for the short time that we were staying the hotel, although a long way from the city, we were on a w/e break for the theatre and had to come back early as too far to make... more