We have travelled to six countries in the last month, this has to be the worst hotel we stayed in, you could have put up with the rickety lift the terrible breakfast, the fact that there are no amenities that you don't have to pay for, but the worst was the most unfriendly and most unhelpful service that I have... more

We stayed in your hotel in October 2007 and thoroughly enjoyed the experience. We had a problem with the room being a smokers but that was fixed in no time and we got another. The staff we found to be very helpful at all times and advised us many times of places to go and opening times and how to... more

We have just returned from a trip to various countries and found Rydges Hotel in Kensington (London) the most enjoyable of all the hotels that we stayed in. The rooms were kept clean and the food was of a good standard. The staff were extremely helpful at all times and with the hotel having many Australians staying there it felt... more

We stayed in this hotel first in 2006 as it was recommended to use by Wimbledon when we got tickets. The first experience was fine with no major conplaints. We returned a year later to the hotel when we were going to the Concert for Diana. The location of the hotel is good and really handy for everything without being... more

There is only one thing going for this hotel and that is the perfect location for a break in London. Everything else is mediocre and sometimes bordering on unprofessional. I kept asking myself..."is there an operations manager thats passionate about standards in this place?". Some examples -1. the fourth floor had three buckets placed along the corridoor to capture water... more

We have just returned from a week at this hotel and were disappointed. We thought that the hotel was poorly maintained and shabby. I guess it depends how much you pay, but we paid a lot and were surprised, given that it is part of the Rydges Group. A light bulb over the handbasin was blown and was not replaced... more

We stayed on a romantic weekend break but were a bit dispointed, the room was a bit 'worn' and the wallpaper was peeling. Whilst it was clean I wouldnt say was spotless. Our room was quiet but when trying to check out there was a very irate man complaining about noise, I understand he was next to all the fan's... more

Got sent here by otel as my original choice of hotel was over booked. I had read Trip Advisor before going and if I had being staying loner than one night I would have sought another hotel, as the reviews are pretty accurate. This hotel badly needs updated. Decor is worn and old fashioned. The bathroom was clean but again... more

I stayed at the Rydges last night, just a one night stopover. I was so glad about this, would not have stomached it any longer. 4 Star?? How are these things rated? I have stayed in a better 2 star places. I had requested a room with a bath rather than just a shower. I do fully understand that this... more