I stayed here as it is close to Shepherds Bush Empire, and I was going to a gig. It was not possible to use the bar the evening I stayed as there was a party on. I ordered a drink via room service, never arrived. My friends were allocated a smoking room( not requested), which really smelt, and had to... more

We stay in this hotel for 5 nights because my daughter is assigned to stay in this hotel for her study abroad program in London. We love this hotel, the location is great, close to 2 tube station--Queensway and Baywater (less that 5 minutes walk). There are many restaurants and shopping areas on Queensway, 2 blocks around the corner from... more

I had boked this via laterooms & got a good deal for the 1 night. On arrival at the hotel I was suddenly thinking I had made a mistake though - it is above a petrol station in a 1960s style tower block - not the prettiest building & the entry is 2 small lifts from a small lobby. However... more

We stayed in this hotel as part of a package deal, otherwise we would not have booked this hotel. Our experience of Thistle Hotels is limited but we would never choose this chain of hotel due to its lack of quality. Which is exacly what we experienced during our stay this time. In fairness the room was sizeable (for london!)... more

Yes, agree with the ugly building but the room was OK. Was a wee bit small with our two large suitcases but that is to be expected in London. In the hallway there had been a water leak so smelled a bit musty but our room was unaffected. Was able to get wireless internet connection in the room (not free).... more

Stayed for 3 nights in a triple room with family. The exterior is ugly, but inside the hotel is perfectly fine. Modern tastefully furnished rooms, most overlook Hyde Park. Rooms are a good size, bathroom is small but well laid out, air con available but didn't really need to use it. All staff very friendly and professional. Noticed a strange... more

Despite the number of questionable reviews about this hotel, I really thought it exceeded all of my expectations. The hotel was clean, all of the staff was really nice. I agree, it wasn't the prettiest from the outside, but having a convenience store downstairs helped alot for getting food at all hours. We stayed 3 nights here, connected to a... more

I've not had good experiences with Thistle hotels before, but this one was absolutely fine. Location good - overlooking Hyde Park and a few minutes from the Tube. First impressions not good - ugly building over a petrol filling station! Once inside - absolutely fine. Public areas attractive and well kept. Staff very friendly (especially breakfast staff who were smiley... more

After reading an earlier review where another customer said they were robbed in this hotel, I was a bit worried, but had no choice but to stay here because I was staying here as part of a large group. I made sure every day to bring all personal belongings with me (i.e. cell, passport, money...). My friend, however (staying in... more