We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Holiday Inn London Kensington and London?

We'll send you updates with the latest deals, reviews and articles for Holiday Inn London Kensington and London each week.

Holiday Inn London Kensington

Compare prices
Holiday Inn London Kensington
100 Cromwell Rd, London SW7 4ER, England
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Modern Hotel with Victorian facade, situated in Kensington, opposite Gloucester Road tube station.
Business Center Fitness Center Free High-Speed Internet Restaurant
Check Rates and Availability: $285 £190 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 213 traveler reviews
  • What to Expect:
    • 4 based on 153 reviews Rooms
    • 4 based on 147 reviews Service
    • 4 based on 150 reviews Value
    • 4 based on 153 reviews Cleanliness
    • 3.5 based on 24 reviews Dining

Reviews of Holiday Inn London Kensington

( 1-10 of 214 )
Save Review
2 of 5 stars
west yorkshire
Nov 14, 2008

I thought I'd give this hotel a try, but there are problems. Let's start with the good stuff - Staff - pleasant, friendly - so many hotels underestimate what a difference this makes. - New rooms. Modern, well furnished, good shower, much nicer decor. Now the problems: - Be aware that the place is under renovation. If you are arriving... more

Management response from
HospitalityLondon, Guest Services

Well, we have promised ourselves that we would respond to all feedback, good and not so good (“not so good” is hotel-speak for bad). It’s lovely to hear about our staff – they really are the lifeblood of our property and we know they can make or break a stay in a hotel. It’s so very difficult saying “no” to...

Save Review
4 of 5 stars
blackburn UK
Nov 12, 2008

This was my my third stay at this hotel. The previous occasions were with the family on half term holiday (Oct 2006 and Oct 2007) and paid for using Priority Club points. It's one of the few large hotels I found in central London that does family rooms. For the first stay we had a room facing the garden and... more

Management response from
HospitalityLondon, Guest Services

Cracking feedback, thank you. This is what we love to hear – honest pointers on where we can do better (and where we do well of course!). Glad to hear the beds were comfortable, some of the management had to spend ages lying on sample mattresses to find the right ones...oh the hardship. All bed stock in the newly refurbished...

Save Review
5 of 5 stars
orlando
Nov 3, 2008

Stayed here fron Oct 4-8th for a short get away. Booked on their website and I got a great deal that included breakfast and double miles to my frequent flier program. Being a priority club member I had a king sized room that was huge by UK standards. Location was excellent and the hotel can arrange for your sightseeing needs.... more

Management response from
HospitalityLondon, Guest Services

Fantastic to hear such great feedback, despite us still having builders around the place (sipping tea & reading a newspaper everytime we walk past! - no, they do work very hard actually). It's also good to hear feedback about the internet - we had a meeting yesterday weighing up the value of giving free wireless internet to all of our...

Oct 24, 2008

Little mess up with my reservation as it was booked and paid for via expedia but when I arrived they looked fr payment but it was soon sorted out. Staff needed to be trainned a bit better on the front desk, very slow and you had to pay for wireless internet which only worked in the bar/restaurant, the wired internet... more

Management response from
HospitalityLondon, Guest Services

We are quite happy to take the comments about our internet service on the chin! With the refurbishment our internet service provider has had some challenges in maintaining a continual wired service to the internet, and as such we are currently investigating the practicality of offering free wireless internet to all guests. Most of the wired internet challenges are solved,...

Oct 6, 2008

Really well situated hotel. Close to museums and Earls Court. Restaurants opposite and a really nice pub five minutes walk away (Hereford arms i think it was called). The staff were exceptional and nothing was too much trouble. We all felt instantly welcome and even toyed with the idea of staying an extra night (work commitments said otherwise). Will be... more

Management response from
HospitalityLondon, Guest Services

Any comments on our the success of our staff lift our hearts – we do aim to provide great, modern, fun, thoughtful and irreverent service to suit our new hotel environment.

Save Review
3 of 5 stars
Brisbane, Australia
Oct 4, 2008

This was our second stay at this hotel, having previously stayed a few years ago. On that occassion we had been pleased with the rooms, the service and the great location across from the tube station and the Waitrose supermarket etc. Restaurants, fast food and pub food are all located in the immediate vicinity and as a tourist, for a... more

Management response from
HospitalityLondon, Guest Services

This is the first feedback on tripadvisor for one of our signature suites – so we were all quite excited to read it. We have all worked very hard to achieve the new standard required for our evolution into a Crowne Plaza hotel and it’s gratifying to read that our guests enjoy it!

Save Review
4 of 5 stars
Baltimore, Maryland
Sep 24, 2008

I was very pleased with our stay at the Holiday Inn (despite the name that congers thoughts of damp, smoky smelling rooms in the US). The hotel was undergoing renovations at the time of my visit. I stayed from August 28-30th and then again on my return to London from Sept 15-17th. My room on the return trip was far... more

Management response from
HospitalityLondon, Guest Services

Feedback on our new bedrooms is essential for our evolution – this information about the height of our bathtubs sent us scurrying with tape measures. Our measurements have confirmed that the tubs are no different in height to our previous bathrooms and are in line with building regulations. All of our bathrooms offer handgrips, and we also have two accessible...

Sep 4, 2008

We (family of 5: Couple plus 3 kids) have returned recently from this hotel where we stayed only for 3 nights before moving to a friend's house in Surrey. Location: Perfect: Just 150 meters from Gloucester underground station and 500 meters from Natural History museum, the Science Museum and the Victoria & Albert Museum. Across the street there is a... more

Management response from
HospitalityLondon, Guest Services

As noted by this review many of the photographs depicted of our accommodation is of the old standard. 70% of our bedrooms are now refurbished to a Crowne Plaza deluxe standard, offering an array of accommodation for all budgets. There are even gorgeous new toiletries in the bathrooms to pinch if guests want to! Crowne Plaza is part of the...

Save Review
5 of 5 stars
Liverpool, United Kingdom
Aug 27, 2008

Arrived nearly one hour early for our one night's stay but immediately given a refurbished room on the 5th floor which overlooked gardens. This was spacious and had all amenities required. The adjoining room was being rebuilt but work did not affect us. The staff were very friendly; breakfast (included in the rate) was very good. We were given a... more

Management response from
HospitalityLondon, Guest Services

Feedback on our new bedrooms is always very welcome – we like the new look, but need to know if our guests do too!

Save Review
2 of 5 stars
Massachusetts
Aug 25, 2008

We stayed there in 2006 and it was good. We stayed again for the great location, but this time had a ton of issues. Even though we had 2 adult and a child we had to call every night for 2 weeks for an extra washcloth (even though we asked for more to be added by Housekeeping). The one day... more

Management response from
HospitalityLondon, Guest Services

It saddens us when we read comments such as this one. As highlighted we are going through a major programme of change to lift us to become the Crowne Plaza Kensington. This refurbishment has now addressed a significant number of the structural issues mentioned, and the half acre of missing garden will be returned to “it’s other half” in Spring...

Reviews of Holiday Inn London Kensington

( 1-10 of 214 )
Travelers Who Viewed This Property Also Viewed
*Average price
Write Your Own Hotel Review
Been to Holiday Inn London Kensington? Share your experiences!

Do You Own Holiday Inn London Kensington?

Holiday Inn London Kensington Also Known As

Address: 100 Cromwell Rd, London SW7 4ER, England