I stayed here for 1 night in october 2008. The room I stayed in was the cheapest but still it cost £100 (from internett) incl. breakfast. It was not worth it. I would pay £20 (incl. breakfast), not more. The room was terrible, old furniture and bad built. It HAS to be upgraded. The elevator was old, the hallway to... more

As some other reviewers have stated, it looks great from the outside, but wait until you get to the rooms...my friend and I went to stay a night so we could see a few shows. The location is all that's great about this hotel. Both our rooms were like walking into a dorm...I thought it might be staff accommodation, but... more

We arrived at the hotel late after having flown from our stay in Holland. The staff were not overly helpful and the keycard to open our room didn't work which meant another trip to reception. The floors creaked, the room was old and shabby well in need of a coat of paint. The view was of other hotels rears and... more

I have stayed at this hotel in the past in 2003, it seems to do well due to being cheap and having a good location but it really is an awful hotel. This time we had a room in the basement, twin share. My bed had a very old spring mattress and I couldn't sleep. When we used the stairs... more

Like most I read the reviews and thought "What have I let myself in for??". I am not fussy and would sleep on a park bench, but my wife and child couldn't be more different... they like their luxuries! In short if you want a cheap, clean hotel in a great area you can’t go wrong. You get a decent... more

I had stayed at Norfolk Plaza 25 years ago, I knew it was in an excellent location and fairly (by London standards) cheap. After reading some of the reviews on your site I almost cancelled my reservation, I'm So glad I didn't, we were upgraded to a suite, which has the bedroom upstairs and a lounge room down stairs, the... more

I was apprehensive from other reviews, but was pleasantly surprised! The room was small, but had a mini-bar, hair dryer, and tea pot. The room was clean and well cared for with a very firm bed. The staff was wonderful and very helpful. Breakfast in the breakfast room was reasonable by London standards. The location was excellent, just a short... more

Stayed at the hotel in June 2008. As others have noted, the location is great; about 500 meters to Paddington tube stop (Bakerloo, Circle and District lines) and a little further of a walk underground to get to the main train station where the Heathrow Express comes in. It's a busy area with lots of shops and restaurants but the... more

I've stayed at this spot every month for the last 3 years during business trips to the UK.. The location is perfect ..... right next to Paddinton station and loads of Bus routes. It's also only 20mins away from Heathrow on the express. It's a 3 star hotel, so you can't expect the Hilton, but i've always found it to... more