Convenient location. Pleasant public areas. The Hotel refused to accept a company invoice (very large established organisation) and insisted I pay before leaving, I had to queue for a long time too, even though my secretary had previously telephoned to check this of which they had no apparent record. Don't they want my and other organisations' business? All the reception... more

This hotel is located in a good position and you can easily get from here to all the attractions London has to offer, tube nearby etc. My husband booked this trip from Wednesday until the Saturday and we went to a couple of musicals. Great. We did expect a small room and yes it was a small room and small... more

I expected more for this four star hotel costing £92.00 per night. The room was small. Cracked and peeling paint on the inside of bathroom door frame. Slumber was interrupted by a noisy generator. Large queue waiting to be seated at breakfast table. I am sure that there is better value for money in the immediate vicinity. more

Arrived to find we didn’t have the double room we booked, they could now only supply a twin room, then when we went to the room we found it was a smoking room. Went back to complain at reception who were very understanding, they booked us into the Marble Arch Hotel 2 mins away (same group Thistle hotels) and up... more

I stayed there with my friend as a threatre break from 31 January through to 3 February. On check-in was given a room on the second floor - the most awful room, cracked tiles in the bathroom, limescale on the shower, outside bedroom window open, the room was freezing cold - it is January! Also the room was very "old"... more

We stayed at this hotel for 1 night and were a little concerned after reading the reviews. However, we checked in quickly to a small, but nice twin room. It was clean and beds comfortable. The location of the hotel is fantastic for shopping, with everything on your doorstep. Breakfast was good, and even though we had to queue to... more

I don´t know how much my review will be helpfull since I was staying there 2 years ago, but I certenly don´t remember anything SO terrible in it as people over-hyping it in other reviews. We got to The Selfridge hotel on Orchford street without advanced booking. (we had some unexpected changes in our trip and after walking almoust two... more

on arriving at the hotel we were given are key to discover that are room had been changed from the3rd floor to the 2nd but that the rest of our party were on the 3rd but that wasnt the end of the world, that happen when we opened the door the room was small and very tired and cold this... more

A group of us stayed for one night, never again. Rooms grubby, drawers wouldn't open. beds were very narrow. One room was very cold, heater not working. . Breakfast was one of the worst we've ever had. The queues were long and thestaff disorganised. The fruit juice was very watered down and the tea was a horrible grey colour, both... more