What a horrible dump--an overpriced hostel. Not one person we encountered in 5 days was a native English speaker--I was better understood in Paris than here. My room had only cold water, and was incredibly noisy, since the windows are single glazed, and cracked. My friend's room had NO WINDOW--is this even legal??? A room out of a horror movie,... more

My wife and I just returned from the Gainsborough. We were greeted by Tessa and our room was not yet ready due to we arrived an hour early. The staff did everything to get us into the room as fast as they could. We sat in the lobby and were given a free drink. After reading all the reviews I... more

this hotel was a bit of a dissappointment, we changed rooms for heat,we overheard other guests complaining about their room, no fridge and there is no coffee making in room,we asked for a bottle opener,they had only 1,and we had to bring it backed,breakfast was really good,room was good,we paid 134 pound per night,breakfast was incl,i found it was pricey... more

The Gainsborough is in an extremely handsome building in the heart of South Kensington. It's location is excellent. The rooms - ours and our friends - were adequate. They were clean, comfortable and, for London, inexpensive. It would have ben nice to have a small fridge in the room - we Kiwi's like cold drinks and ice to put in... more

my son and i stayed at the gainsborough in london taking advantage of an early bird offer they had, paying in advance the whole of our stay (5 nights) with a reduce in the price of the room. the hotel was quite nice but they had put us in a room that was adequate in size but had a view... more

So there I was booked into the Gainsborough as the guest of a company who had invited me to an awards dinner at the Royal Albert Hall. They had booked the hotel via a less discriminating website on the basis that it was a “short walk” to the Royal Albert Hall. The obligatory Eastern European receptionist informed me that despite... more

This hotel was terrible. Terrible service from the beginning...they never responded to my emails confirming the name change on my reservation. My room was in the basement, it was freezing, dusty and dingy and worst of all had NO HOT WATER. The bellhop explained to me that this happens whenever the hotel is full. I complained and the GM (who... more

I have to thank this hotel's staff for the wonderful time spent in London last Christmas. Being a family of four, booking a decent hotel room at fair, affordable price was a dilemma for us in the past. This gem of a hotel, however, put and end to it and exceeded all our expectations of a good old and traditional... more

This hotel was such a disappointment. We arrived and found they had lost our reservation. We waited half an hour, in the lobby, with all our luggage, until they fixed it. The room was small, and had little storage space. The view out the window was of a wall and pigeons. The air conditioner was a unit in the closet... more