Great place. However: * wish we would've taken our own SHEETS- theirs felt like Sandpaper. * No Hot Tub outside. That would've been nice. We went in the middle of Summer & the beach water was cold. I was Shivering every time we got in. So a hot tub beside the pool would be nice. * No DVD player or... more

My family (me, husband and son -10) stayed at the Playacar Palace from August 20-27, 2008. It was our fifth trip to a Palace Resort and our second at this property. As my title states Palace Resorts is #1 in my book. We arrived about 11:30 am on the 20th and check-in was a breeze. The front desk staff is... more

We stayed at the Playacar Palace after our travel agent offered us a last minute "upgrade." We were suppose to be staying at the Grand Sunset Princess and because of the many negative reviews they were getting we took our agents offer to switch resorts. When we arrived the check -in was very pleasant and quick with a welcome drink.... more

The hotel has about 208 rooms with extremely great service. The staff cannot do enough to make sure that your evey wish is filled. The entertainment by the pool during the day is great and so are the evening shows and entertainment! I usually stay at a larger resort, but this one is hard to beat from the inroom jacuzzi,... more

We have been to this hotel in August 2001 (Hotel Continental Plaza Playacar) and in July 2008. Ownership has changed for the better and the hotel is now all-inclusive. The service was outstanding. The kids (6 and 8 years old) loved the Kid's Club. There were many activities around the pool. The room (# 100) was great and clean. From... more

I have traveled to Cancun / Playa del Carmen region numerous times. Based upon reviews I have read on Trip Advisor, we selected the Playacar Place for our destination wedding - sight unseen. We were not disappointed. Service was outstanding, including the flexability of staff (which is rare). We also went to Cozumel Place - very nice also, but we... more

Our family stayed at the Playacar Palace from July 16 to 22 and we had an amazing experience! The service from beginning to end was truly wonderful. There was someone at every turn to make our stay the best. My 10 yr. old became buddies at the pool bar with Bejuilio and Wilbert. . .prepared a new drink for him... more

When we arrived, we were welcome with open arms and Diego checked us in. He was more than welcoming, and explained the rules of the wristband (which was do not loose it during your stay...or you will have to pay for another one...we asked about after our stay and he said it did not matter what we did with the... more

We were at Playacar Palace from June 28-July 5 for our honeymoon and it was an absolutely wonderful trip! It was a first time to Playa and we loved it and we loved Playacar Palace! We can't wait to go back to Playa again. Location: The location was excellent. We rode the ADO bus from the Cancun airport (only $8... more