Well I read with horror some of the awful reviews, but it was too late to make other plans. Once I arrived, I was pleasantly surprised. Contrary to what others have said, there are plenty of staff who speak English...just not very well. All they are looking for is some effort on your part to speak some Spanish. That literally... more

2 weeks of sun, fun and pina coladas. We stayed here and found the hotel to be fantastic. Not top of the line, but fantastic none the less. The hotel staff can not be beat. Tons of entertainment. Restuarants, club and shopping are totally abundant within an easy walk from this hotel. For the money this all-inclusive hotel can not... more

I always read trip advisor prior to booking a hotel, because I believe tourists are the best reviewers......... I wanted to write this review as a service to fellow tourists that are in the same boat as me. I really didn't like this hotel. We did not like it so much, we checked out the same day and demanded that... more

We have just spent 2 amazing weeks at the Acapulco Ritz. We have stayed at this property many times for many years. The hotel is very, very clean bright and comfortable. The food quality, variety and service is excellent. The staff is exceptional, always smiling, hardworking and will go out of their way to accommodate you. The Animacion staff will... more

Just returned from a one weeks stay at the Ritz. The hotel is kept very clean and the food surprisingly good. Good value for the dollar. The weather in Acapulco is amazing, hot and not a cloud in the sky. Just wish they had a bigger pool as it can get very crowded when there's alot of children. The staff... more

great place ,the people at the hotel ,done their work ,food great if you like continental menu,all your needs are cover in the hotel,i will be back next winter. more

there is really no way to make a long story short when it comes to our stay at this hotel. we were under the impression that this would not only be a wondeful trip but an amazing honeymoon. we were very wrong. like most people we heard the name ritz and thought "this has to be a great place". again... more

I did not like the hotel at all the room was not great bathroom was not clean the towels were not soft it had cracks on the on the wall where the sliding door had nice view to ocean i had to pay 5.00 dollares to use the internet and for the money it was not worth it. more

Our room had an excellant ocean view, and was attached to our kids room (they had a street and ocean view) which was fun. Our air didn't work very well..but the staff came up to fix it right away! (Still didn't work as well as the air in the kids room!) The room was CLEAN ...but the beds were so... more