I just returned from my stay at Gran Melia, and I wouldn't recommend it to anyone, unless you have reason to throw your money away. Where shall I begin? We went there on our honeymoon, and booked a beachfront Jr Suite. When we arrived it took almost an hour to check in and we were told no beach front rooms... more

We stayed at the Gran Melia for our vacation this year. I read reviews on this site before we left - some of them were so terrible, it made me a little nervous about the trip. However, we decided to go with an open mind and come to our own conclusions and were very glad we did. Every person we... more

This was a good deal for the hotel & flight bargain that I booked through cheapcarribean.com I went on a view of the vacation club with my husband. The elevator got stuck on us. Apparently, it wasn't the first time happening. Thankfully, the guide had a cell phone on him to call for help. My only issues with this place... more

I have no complaints for the property or the hospitality. My main issues were the lack of Puerto Rican food in a hotel in Puerto Rico!!! There are only three restaurants on the resort and they were all pretty pricey. I don't know about anybody else but when I go to any place new I like to sample the local... more

VERY DISAPPOINTED. I was very excited to have booked this trip. First off all the telemarketing department needs a whole new staff. I WAS LIED TOO! When I asked to speak to a mangager I was hung on 5 times. This was just the booking part. When I treid to cancel I was told that this was just a small... more

My Husband and I and another couple spent 5 nights (Sept 14-19) at the Gran Melia and we all had a great time from start to end. We had considered other hotels (Inter-Continental, Ritz-Carlton, Rio Mar, Marriott, and El Conquistador) but in the end we decided we didn't want to stay in San Juan, we didn't want a large property,... more

After booking our stay at Gran Melia, I started reading all the bad reviews posted here, and got a bit worried. However, it's definitely not as bad as others have mentioned. One caveat - we were there during the low season, and the resort was virtually empty. A rental car is an absolute must if you're staying there - there's... more

So When we 1st got there the rain was non-stop. The Resort was not GPS compatible so this was extremely hard to find since we got lost and i have no idea where we ended up in. The Security when we finaly found it was rude and nasty. We just met him so it wasnt feed back. He had a... more

I think this place is terrible; the only thing that I found to be fun was of course the casino. They give you complementary drinks and ham and cheese. However they say they close at 1 o’clock when in fact they start kicking everyone out, and refuse to let people in 30 mins till. I complained to the manager and... more